E-commerce Operations Administrator

3 days ago

Cape Town, South Africa Crocs South Africa Full time

**E-Commerce Strategy**
- Execute seasonal strategies to support and meet revenue and margin targets
- Determine specific product category opportunities to maximise growth areas
- Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers
- Develop and continuously optimise the e-commerce marketing

**Operational Partnerships**
- Planning
- Supply Chain
- Global digital
- Merchandising
- Retail
- Customer Service
- Supply Chain and Marketing
- Ecommerce partner
- Finance
- Ecommerce

**E-Commerce Reporting & Analytics**
- Analysis and reporting of the e-commerce related performance
- Monitoring and evaluation of users' behaviour to derive suggestions for improvements
- Meet all global reporting requirements (KPI, Data, and Performance) as and when needed
- Competitor benchmarking - stay abreast of industry movements

**General**
- Provide support to the team by ensuring all sales and service objectives are met
- Keep area clean and tidy
- Any other reasonable adhoc duties that may be required

**Company Values**
- Delightfully Democratic
- People-Purposed Design
- Inherent Simplicity
- Imaginative Innovation
- Unapologetic Optimism
- Confidently Comfortable

**Requirements**:

- Relevant Tertiary education
- 3+ years experience in a similar role
- Experience in online planning, buying, project management, customer experience
- Strong understanding of website design, development, and tracking
- MS Office proficiency
- Comprehensive understanding of Customer Experience Journey
- Agility in delivering a great customer experience
- Great Customer Service & Technical support to ensure a great customer experience
- Well-developed understanding of data analysis as well as website metrics
- Exercise sound judgement based on analysis, experience and fit for purpose
- Ability to interpret web analytics, tracking, and reporting, and knowledge on how to improve these metrics
- Drives collaboration and promotes teamwork
- Dependable, punctual and able to work flexible working hours
- Strong, assertive personality with the ability to manage challenging interactions
- Multi-tasking capability without compromising on quality

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