Claims Handler- German Speaking

2 weeks ago

Cape Town, South Africa Collinson Full time

**The Collinson Group**the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800 lounges globally and Columbus Insurance, a leading travel insurance specialist.

**Role purpose**:
To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency. To support colleagues on a day-to-day basis.

**Key Responsibilities**:

- Process claims based on policy details, insurer guidelines, and industry best practices.
- Provide clear, accurate advice on policy coverage, claim decisions, and required documentation.
- Handle inbound sales, adjustments, and service queries with a focus on service quality and conversion.
- Detect and escalate potential fraud cases, ensuring compliance with prevention measures.
- Manage claim recoveries and customer complaints, ensuring timely resolutions.
- Assist vulnerable customers with appropriate support and service.
- Ensure timely, accurate claim payments to customers and third parties.
- Adhere to FCA regulations, including Treating Customers Fairly (TCF) principles.
- Collaborate with teams to enhance workflows and customer experience.

**Experience & Skills**:

- ** Education**: Matric or equivalent.
- **Fluent**in German & English **( both written & verbal)**:

- **Experience**: 1+ year in insurance claims with knowledge of travel insurance products.
- **Skills**: Detail-oriented claim validation, strong communication skills (verbal and written), and numeracy for data accuracy.
- **Regulatory Knowledge**: Understanding of FCA regulations and TCF principles.
- **Systems**: Experience with Gotrex claims system is ideal or similar.
- **Personal Traits**: Motivated, proactive, organized, and professional with strong customer service and problem-solving skills.

  • German-speaking Claims Handler

    2 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Our client is seeking German & English speakers to fulfil the position of Claims Handler - Claims services - Communication & claims processing arrangements for medical insurance claims - Efficient "start to end" claims handling including data entry and invoice assessment - Provide friendly and outstanding customer service - Respond to enquiries in a timely...

  • Claims Handler German Speaking

    3 days ago

    Cape Town, South Africa Jev Jobs Solutions Full time

    **Claims Handler with German & English language skills** **Salary**: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9am - 5 pm...

  • German & English Speaking - Claims Handler

    3 days ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    Salary: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9 am - 5 pm **Job Description**: - Claims services. - Communication &...

  • Claims Handler- German Speaking

    1 day ago

    Cape Town, Western Cape, South Africa Collinson Full time R200 000 - R250 000 per year

    The Collinson Group the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world's largest independent airport VIP lounge access...

  • German & English Claims Handler

    1 week ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    Salary: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9 am - 5 pm **Job Description**: - Claims services. - Communication &...

  • Chinese & English - Claims Handler

    1 day ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    **JOB SPEC - **Chinese & English - Claims Handler** **About Us**: **We are an African Medical Assistance branch of a global company, providing support to various international European insurance companies and their travelers. Our Cape Town team handles insurance and assistance claims with high professional standards in an international office environment,...

  • German Speaking

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R200 000 - R250 000 per year

    We are seeking a detail-oriented and fluent German-speaking Accounts Receivable - Debtors Clerk to join our finance team in Cape Town. The ideal candidate will be responsible for managing accounts receivable processes, handling customer payments, and ensuring timely collections. A Bachelor's degree is advantageous but not mandatory.Key...

  • German Speaking Online Agent

    7 days ago

    Cape Town, South Africa Initiate International Full time

    Are you looking for a new challenge and would you like to work in the sunny and bustling **Cape Town, South Africa**? A global leader in customer service outsourcing that supports world-renowned brands has an exciting **job** opportunity for a **German** speaking **Online Agent** to join their team. You will be received at the airport on arrival. You also do...

  • Claims Call Handler

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R300 000 - R600 000 per year

    A renowned international company specialising in customer value optimisation, travel solutions, and premium membership services is seeking a Call Claims Handler to join its dynamic Claims Department in Cape Town. This is an exciting opportunity to be part of a fast-paced, global environment that supports millions of customers...

  • German Speakers

    2 weeks ago

    Cape Town, Western Cape, South Africa Collinson Full time R150 000 - R250 000 per year

    About the Role:We're hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we'll teach you the rest.This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer...