Solution Engineering Lead

1 week ago

Johannesburg, South Africa AdaptIT Full time

Position reports to: Line Manager

Direct Reports: N/A

Office Location:
PURPOSE OF THE POSITION

Shape the way our customers drive and increase their business success by introducing innovative
solutions that are impactful. This integral team member will be a leader for our Solutions Engineering
team and provide coaching and mentorship of Solution Engineers around demo delivery, proof of
suite.

PRIMARY RESPONSIBILITIES FOR THE ROLE

business.

skills in area of specialization.
- Drive the product strategic growth of F&B solutions.
- Design, Develop and implement new solutions that meet customer requirements.
- In partnership with sales, we collaborate with our customers to inspire them with an innovative
- solution roadmap to drive outstanding ROI in their businesses.
- Support the performance management process with the Solutions Engineering team including

activities such as goal planning, professional development, and annual reviews. Responsible for
team motivation, retention, and career planning.
- Work closely with sales management peers around deal strategy, progression, prioritization, and

resourcing.
- Must be able to provide updates of progress and challenges to the Executive committee.
- toolsdemonstrations; provision of support throughout the entire sales cycle right through to customer
go-live.
- Build and maintain a deep knowledge set of solutions offerings against major competitors,

working directly with executive team and conducting market research to keep current.
- Focuses on large or complex sales opportunities that need creative and complex solutions.
- Attend any relevant meetings on customer premise or at a Micros location as and when required.
- Attend any relevant training course which is set to improve knowledge on the company’s or

Produce high quality documentation of a technical nature

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS

Education & Qualification
- A thorough understanding of Micros products including, but not limited to, RES, e7 and

Simphony.
- Discovery skills to liaise with customers to understand their business challenges, configure & run

complex evaluation labs and drive them to a technical win
- Excellent persuasive presentation skills in order to present technical solutions to prospects and

existing customers.

businesses.
- Pragmatic, hands on individual.
- Excellent troubleshooting/diagnostic skills
- Flexible / adaptable approach to customer needs
- The ability to embrace issues / problems encountered, and communicate to the relevant internal
- teams / customer, working towards a satisfactory resolution.
- Ability to work under pressure and multi-task, the ability to prioritise ensuring that all tasks are
- completed to the relevant business processes
- Engaging and articulate speaker
- Matric / Grade 12 / Equivalent
- At least 10 years’ experience in one of:

- QSR Implementations
- TSR Implementations
- Experience in technology development and/or integration in F&B.
- Strong technical and business acumen, communication and interpersonal skills.
- Wide knowledge of the IT market and trends.
- Driver’s license

Own vehicle

Contact Person: Mandy Barret

Vacancy Status: Open

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