Assistant Property Manager

1 week ago

Stellenbosch, South Africa Urang Full time

**Job Title: Assistant Property Manager - Communications & Client Engagement**

**Location**:**Remote Position (Western Cape-based)
**Department**: Property Management

**Company Overview**

Urang Property Management is a London-based agency overseeing more than 10,000 residential units. Our South African support team operates through Block Management Solutions, with a co-working space in Stellenbosch for occasional team meetings.

**About the Role**

We are looking for an Assistant Property Manager - Communications & Client Engagement to join our dynamic team. This role plays a vital part in maintaining clear communication across all levels and ensures smooth day-to-day operations for our biggest and most prestigious building.

This is a flexible and varied role, supporting the Senior Managers with tasks and challenges that arise unexpectedly in property management. You’ll be part of a dedicated team, looking after the needs of our key clients, and handling a variety of responsibilities to ensure a smooth running of the property.

**Key Responsibilities**
- Provide regular updates to tenants, leaseholders, and directors on relevant matters.
- Oversee onsite communication (posters, screens) to ensure clarity and accessibility.
- Handle day-to-day client concerns, ensuring timely and professional resolutions.
- Schedule meetings on behalf of the Senior Property Manager and provide necessary support.
- Assist with financial queries, service charge matters, and invoice processing.
- Maintain accurate records, key documents, and up-to-date contact details.
- Attend resident and client meetings, supporting property management functions.
- Collaborate with internal teams to ensure compliance with industry standards.
- Assist with insurance claims, contract terminations, and administrative processes.

**What We’re Looking For**
- Relevant experience in property management, client relations, or a similar role.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Word, Excel, and CRM/property management software.
- Ability to manage multiple communication channels efficiently.

**Salary & Benefits**
- Salary: R25 000pm negotiable depending on experience.
- Contract: Permanent, remote role.
- Working Hours: Monday - Friday, 09:00 to 18:00 SAST.

**Additional Requirements**
- Location: Must be based in the Western Cape for occasional office visits in Stellenbosch.
- Internet Access: A stable and reliable connection, including during load-shedding.
- Assessment Process: A skills-based trial assessment will be required.

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