Technical Assistant

**POSITION PURPOSE**

Provide hard technical services and repairs according to industry standards to manage and maintain life cycle expectancy and compliance of all serviced equipment. Support the technicians in the daily task and process’s to be followed.
**ESSENTIAL FUNCTIONS AND BASIC DUTIES**:

- **Admin support.**:

- Ensure all digital and paper trail documentation are completed and completed after each task completion
- No work will be done without a work instruction to authorise the technician to proceed with the work
- The technician shall ensure that all digital support systems are utilised to capture all asset data and technical data to ensure compliance and the proof of execution of work.
- Attend scheduled meetings as and when required to ensure information and issues are shared and resolved.
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Preventative maintenance, asset verifications and corrective work**:

- All PPM (Planned Preventative Maintenance) shall always be complete as to the set time schedule.
- All PPM work shall be executed in accordance to the industry standards as well as the original manufactures specifications.
- You shall under no circumstances leave a site that is not safe or in a 100% working condition without reporting and recording the shortfalls on the Broll platform and to the Broll Call Centre.
- Before any corrective work are executed the Broll technical staff shall make sure that they are aware of the time lines in order to execute the work on time. Should it not be possible to do so, the Broll employee shall inform the Broll support staff or accounts manage in time of the constraints, the reasons and the new agreed time to complete.
- All corrective work shall be executed according to the industry standards and according to the original manufacturers specifications.
- Asset data shall be verified with every visit to a site to ensure data verification.
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Broll Asset Management**:

- It will be the responsibility of the Broll technical employee to check and verify al assets such as tools, equipment for operations and compliance on a monthly basis and document the findings.
- All power tools and equipment shall be checked for safe working operations every month with the correct Broll supporting documents.
- Any Broll asset provided to the Broll employee that is found to be defect due to abuse or negligence shall be held accountable for the replacement or repair cost.
- Vehicles - Broll vehicles are for official duties and shall only be utilised as to the Broll vehicle policy.
- **
Working hours outside of the normal working hours.**:

- No overtime shall be worked for remuneration unless so agreed to by the client and approval given by the accounts manager.
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Manage feedback.**:

- Update the Broll system daily to add comments on the level of completion of outstanding work instructions.
- Keep track of feedback on a daily basis to clients internal and external.
- Adhere to all Broll process and policies at all times

**PERFORMANCE MEASUREMENTS**
- The SLA with our client will be used as a measurement of performance as well as the feedback on assessments from management and reporting structures.
**QUALIFICATIONS**
- Education/Certification: Grade 12
- Valid driver’s license
**REQUIRED KNOWLEDGE**
- Must have computer skills
- Understand IT management systems
- Reporting
- Meeting Procedures
**EXPERIENCE REQUIRED**:

- HVAC
- Refrigeration and technical experience
**SKILLS/ABILITIES**:

- Well organized and detail oriented
- Good attention to detail and accuracy
- Cooperative and willing to assist others
- Excellent Communication Skills
- Administration Skills
- Dependable
- Computer Skills
- Flexible
- Good Interpersonal Skills
- Able to use PC, calculator, and other basic business mechanisms