Technician Ii

4 days ago

Johannesburg, South Africa Intelligent Technical Solutions Full time

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

**Responsibilities**:
This role is expected to be able to resolve the following technical issues with little or no assistance:

- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.

**Job Qualifications**
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.

**Job KPI's**
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets

**Compensation**:
Pay rates start at** $6.89/hr up to $13.51/hr** and vary by experience and location.

**Benefits**:

- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification

Step 1: Please go to this link for a short technical quiz:
Step 2: Complete this pre-recorded video interview:

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