Collection Coordinator

2 weeks ago


City of Johannesburg Gauteng, South Africa Fidelity Services Group Full time

**Role**:Collections Coordinator**

**Overall Purpose of the Job**: Coordinating and reporting of data for the Field Collectors

**Minimum qualification and experience**:

- Matric,
- 2 + Years Collections
- Good knowledge of Microsoft Office & Excel
- Working knowledge of LSN
- Good People & Communication skills

**Main duties & responsibilities**:

- Support to the Field Collectors
- Prepare daily/weekly/monthly reports
- Ensure compliance with policies, procedures & initiatives
- Attend operational Branch meetings
- Assist staff with collecting money & resolving queries
- To ensure excellent customer service to both internal and external clients
- Action transfers, credit notes, refunds & debit notes within the department’s
- To participate in various ad-hoc projects within the Credit Control Department

Sub-Function:

- Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures for all Nimble accounts
- Ensure that all ad hoc duties are completed within the specified time period

**Skills and behavioural competencies**:

- Excellent verbal & written communication skills
- Excellent customer service skills
- Excellent inter-personal skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate - Good Excel skills essential
- Attention to detail
- Consistency
- Resilience



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