Head of Collections

2 weeks ago

Johannesburg, South Africa Cockatiel Full time

We are looking for experienced Head of Collections and the purpose of the position is to provide strategic leadership and effectively plan, manage and coordinate the activities and resources of the section to ensure that the company’s collection targets are always met, and relationships with key clients are maintained.

**KEY RESPONSIBILITIES**
- Effectively plan, manage and co-ordinate the activities and resources of the section to ensure that the company’s collection targets are always met.
- Provide strategic leadership and communication to the Finance Credit Control function by developing and implementing Credit Control strategies and methodologies, in compliance with the company’s corporate strategy, policies and legislative framework.
- The above needs to be harmonised with CRM and relationships established and maintained to ensure appropriate outcomes are achieved in support of collection objectives.
- Ensure Effective Data Control and Credit Management Administration Preparation of management information and statistics, including but not limited to daily, weekly monthly statistics, reports, presentations.
- Develop and lead high performance credit control team.
- Management of a large Staff complement both administrative and operational (field workers), manage human resources and implementation of associated plans (performance, development training etc).
- Implement performance targets and management aligned to strategies deployed for collections. Develop as well as ensure compliance to all SOP’s and SLA’s.
- Design and implement internal operational controls Manage Legal relationships and their activities around credit collections.
- Enhance and maintain sound customer relations between the company and customers to foster communication and assist in collections.
- Ensure prompt and accurate billing for all accounts and timely collection follow up, formulate, and implement measures to ensure the accuracy of invoices and submission to customers to recover such debt.
- Initiate measures to enhance exchange of information between systems and to transmit information in order to maximise the efficiency of the debt collection procedures.
- Negotiate AOD’s and account settlements to protect the company's interest at all times
- Preparation of budget requirements and cost control

**JOB REQUIREMENTS**
- NQF 8 qualification in Finance/Business Management/Credit Management or related field
- 10 years’ experience in Credit Management or Collections in a large organisation, of which 5 years must be at managerial level.
- Experience in Customer Care
- Knowledge of **Municipal System Act, Municipal By Laws** and **National Credit Act**:

- Professional registration with the relevant professional body
- Computer literacy
- Valid driver’s licence

**Job Type**: Contract
Contract length: 12 months

**Salary**: R90,353.00 - R132,529.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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