Front of House Host

14 hours ago

Gauteng, South Africa Spur Corporation Full time

Job Overview:
The Front of House Host plays a crucial role in creating a welcoming and memorable dining experience for guests. This role involves managing guest experience, handling bookings and planning, greetings and farewells to guests, and maintaining awareness of tables and guest needs.

Key Responsibilities:
Guest Experience

- Warm Welcome: Provide a friendly and professional greeting to all guests upon arrival. Make guests feel valued and appreciated.
- Service Excellence: Ensure guests receive outstanding service throughout their visit. Address any issues or concerns promptly and effectively.
- Personalized Attention: Recognize and remember regular guests, preferences, and special occasions. Ensure personalized attention to enhance the dining experience.
- Ambiance Management: Monitor the restaurant's ambiance, including lighting, music, and cleanliness, to ensure a pleasant atmosphere.

Bookings and Planning

- Reservation Management: Handle all reservations and bookings, ensuring accurate and up-to-date records. Confirm reservations with guests and accommodate special requests.
- Seating Coordination: Plan and manage seating arrangements to optimize the restaurant’s capacity and ensure a smooth flow of service.
- Event Planning: Assist with the planning and coordination of special events, private parties, and group bookings. Liaise with guests to ensure all requirements are met.
- Waitlist Management: Efficiently manage the waitlist during peak hours, providing accurate wait times and updates to guests.

Meet and Greet, Mingle and Farewell

- Guest Interaction: Engage with guests throughout their visit, from welcoming them at the door to checking in during their meal and bidding them farewell as they leave.
- Positive First Impressions: Ensure that every guest's first interaction with the restaurant is positive and welcoming.
- Farewell and Follow-up: Thank guests for their visit, invite them to return, and ensure they leave with a positive lasting impression.
- Feedback Collection: Encourage guests to provide feedback on their experience and relay any compliments or concerns to the management team.

Table and Guest Awareness

- Table Management: Maintain awareness of table status, including which tables are occupied, available, or in need of clearing. Communicate effectively with the waiting staff.
- Guest Needs: Be attentive to guest needs and requests, ensuring prompt and courteous service. Anticipate potential issues and address them proactively.
- Flow Coordination: Assist kitchen and waiting staff to coordinate the flow of service, minimizing wait times and ensuring timely delivery of food and beverages.
- Cleanliness and Presentation: Ensure that tables and the dining area are clean, well-presented, and set up according to restaurant standards.

Qualifications:

- Proven experience as a host or in a customer-facing role, preferably in the hospitality industry.
- Exceptional interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- A warm, friendly, and professional demeanor.
- Ability to remain calm and composed under pressure.
- Familiarity with reservation and table management systems is a plus.

  • Guest House Manager

    7 hours ago

    Northriding, Gauteng, South Africa Villa Tasha Luxury Suites Full time

    Company DescriptionVilla Tasha Luxury Suites is situated 5kms away from Lanseria airport and less than 10km from Fourways Mall, Villa Tasha offers easy access to popular attractions within and close to the areaRole DescriptionAre you passionate about hospitality, people, and creating unforgettable guest experiences?Villa Tasha Luxury Suites is looking for a...

  • Front Desk Co

    1 week ago

    Johanneburg, Gauteng, , South Africa Centre Recruit Consultants Full time

    The Front Desk Co -Ordinator is thefirst point of contact for clients and plays a key role in ensuring smoothday -to -day salon operations. This role requires excellent communication skills,strong organisational abilities, and a passion for delivering exceptionalcustomer service. The Front Desk Co -ordinator manages bookings, clientenquiries, and...

  • Revenue Analyst

    4 days ago

    Gauteng, South Africa Hyatt House Johannesburg Rosebank Full time

    Summary **Cluster Revenue Analyst** **Service: Revenue Management** **Reporting to: Cluster Director of Revenue Management / Cluster Revenue Manager** **Summary** Manage day-to-day operations of revenue management function and produce reporting that supports hotel’s business development by gathering relevant market intelligence to support the revenue...

  • Delivery Scooter Trainee: Xreal024r

    6 days ago

    Ekurhuleni, Gauteng, South Africa City of Ekurhuleni Full time

    Location- City of Ekurhuleni- Remuneration- R to R - Assignment Type- Temporary**Duration**: Six (06) Consecutive Months **Stipend**: R3,621.oo Monthly **Minimum Requirements**: - Grade 10 - SA Citizen - Ekurhuleni resident (Specify ward number) - Unemployed - Motor bike driver’s license will serve as an advantage. - Willing to attend last mile delivery...

  • Sous Chef

    4 weeks ago

    Gauteng, South Africa Scholtz Partners International Full time

    EXCITING OPPORTUNITY: Sous Chef We're looking for a talented Sous Chef to join our passionate culinary team! If you have a love for fine dining and French cuisine, this could be the perfect opportunity for you. What You'll Do: - Support daily kitchen operations and maintain exceptional culinary standards - Oversee and assist Chef de Partie sections as needed...

  • Director (P5) (Facilities Management Division:

    4 days ago

    Gauteng, South Africa University of Johannesburg Full time

    **Advert reference**: uj_001652 - **Advert status**: Online**Position Summary** **Industry**:Education & Training **Job category**:Education and Training **Campus**:Auckland Park Bunting Road Campus **Contract**:Permanent **Remuneration**:Market Related **EE position**:EE **Level**:Skilled **Introduction** The University of Johannesburg (UJ) is a...

  • Divisional Head: Strategy

    2 days ago

    Ekurhuleni, Gauteng, South Africa City of Ekurhuleni Full time

    Location - City of Ekurhuleni - Remuneration - R 1 461 024 to R 1 805 448 - Total cost to company - Assignment Type - Fixed Term Contract **Workplace**: Howard Ave Benoni **Key performance areas**: - Manage and assist with the compilation and implementation of the Strategic and Integrated Development Plans for the creation of sustainable human settlements...

  • Senior Lecturer

    2 weeks ago

    Gauteng, South Africa University of Johannesburg Full time

    **Advert reference**: uj_001807 **Advert status**: Online **Position Summary** **Industry**:Education & Training**Job category**:Education and Training**Campus**:Auckland Park Kingsway Campus**Contract**:Permanent**Remuneration**:Market Related**EE position**:Open to all**Level**:Skilled**Introduction** The University of Johannesburg (UJ) is a vibrant...

  • Chocolate Advisor Flexi Permanent 180 Hours

    2 days ago

    Gauteng, South Africa Lindt and Sprungli (South Africa) Full time

    **Background of the Company** Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores. As...

  • General Worker: Xhset001

    1 week ago

    Ekurhuleni, Gauteng, South Africa City of Ekurhuleni Full time

    Location- City of Ekurhuleni- Remuneration- R 3 621.00 to R 3 621.00 - Assignment Type- Temporary**Six (6) months (Non renewal contract)** **Minimum Requirements**: - Grade 12 - South African Citizen - Resident of City of Ekurhuleni (Specific Ward on CV) - Young Person 18-35 years, but men and woman over 35 years will be considered - Ability to communicate...