Relationship Manager and Operations Coordinator

1 week ago


City of Johannesburg Gauteng, South Africa Redherd Full time

Our client is a South African established **Cyber Security Company**, who specialises in **Evaluating security structure**, **Revealing threat vectors** and Constructing powerful defensive frameworks/structures against ongoing cyber attacks.

In this role you will work as a **Relationship Manager and Operations Coordinator**, it is a customer facing role that will require you to have strong people skills as well as organisational skills. You will create strong relationships with the customers, build trust with stakeholders. As a team you will engage customers frequently to manage a project through the process of identification, delivery and closeout sessions.

**Your role in the company**:

- End-to-end project management support
- Building new customer relationships
- Understand the operational processes, customer’s environment and key role-players
- Match specific skillsets with customer needs
- Identify areas of improvement and ensure project feedback is collected
- Effectively communicate company services and product offering to customers
- Act as a single point of contact
- Identification of leads
- Manage pipelines, WIP and problem management
- Quality assurance
- Scheduling, resource planning and gathering of project requirements
- Reporting on operations and metrics
- Invoicing and finance, connecting with clients regarding payment.

**What we are looking for in you**:

- You have experience in relationship management and sales support
- Experience in working with customers
- You enjoy working in a fast paced environment
- You have strong organizational skills and excellent communication and presentation skills.
- You can be flexible, work in a team and work under pressure
- You have attention to detail and strive to put out the best quality
- You have at least 3 years experience
- You have **project management and operations management certifications**:

- You have your **own vehicle and valid drivers licence**.


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