Collections Specialist

**ABOUT THE COMPANY**

When 1Life launched in 2006, we shook up the insurance industry with our fresh,

customer-focused approach - offering affordable, simple and convenient

insurance products direct to South Africans. We have evolved over the years

from being a direct life insurer to becoming a multi-distribution insurer in 2013.

We are always innovating, always looking for ways to meet South Africans’

evolving needs and change lives for the better.

Everything we do is geared towards making it simpler for our customers to make

smart choices and to protect and grow their wealth. Take a look at some of our

industry “firsts”:

- the first company to sell life insurance direct to the public online and through

our mobi site
- the first life company to launch a USSD policy management service for life

policyholders
- the first to introduce HIV testing via saliva instead of blood tests

**JOB PURPOSE**

models to enable the business to manage risk and generate revenue. Analyse

and optimize processes, produce and analyse MI to inform strategic decisions,

monitoring and implementation of business decisions, recommend

enhancements through statistical modelling and data analysis. Support MI

analysts, IT system analysts, Finance IT developers and Operational areas.

**RESPONSIBILITIES**

**Strategy Formation & Implementation**

Support the implementation and day-to-day management of tactical plans for

optimizing resources and assets being managed within a given area or

department.

Provide input, insight and support into strategy development including data
- driven analytics, test design, and rollout plan.

Assist in development of segmentation and advanced analytics to drive different

treatments and strategies

Support profitability assessments of Collection and recovery strategies through

risk / return analysis using financial modelling.

Work with internal and external operations teams to define specific treatments to

be allocated by strategy.

Review and support process/business rules/strategy changes from design and

documenting to analytical sizing to design testing to implementation to

interpretation of results

**Insights and Reporting**

Support the data and analytics reporting plan, creating/maintaining/interpreting

templates to report data in a meaningful way.

Create, present, and communicate high-impact data and analytics insights and

recommendations to critical internal and external stakeholders.

outputs of predictive models to enable the business to manage risk.

Analyse and optimise processes, inform strategic decisions, monitoring

implementation of business decisions, recommend enhancements through

statistical modelling and data analysis.

**Data Collection & Analysis**

Use data from a wide range of sources to analyse key themes and identify

possible impacts on the business.

Segmentation, ad hoc analytics, financial modelling, and test design to support

decisioning within collections and recovery.

Sourcing and management of data sets to support strategy function.

**Stakeholder Engagement**

Provide operational troubleshooting and support to stakeholders up to top

management level, finding out their needs/issues/concerns and reacting to these

by leading and coordinating the development of stakeholder engagement plans

to support the communication of business information and decisions.

Manage relationships with internal and external stakeholders to ensure

consistent, accurate, aligned and valid data is available.

Identify reporting needs with the relevant role players.

Act as the SME and manage all engagement and delivery in collaboration with

your manager, Actuarial team, MI key stakeholders, GIT key stakeholders and

Finance key stakeholders where relevant

Cultivate and manage objective working relationships with a variety of

stakeholders like technical, business, project managers and testing analysts in

the recommendation of strategic business solutions.

**Improvement / Innovation**

Initiate, formulate and implement new business practices within a specific

discipline while supporting the development and/or delivery of a significant

element of the organization's change management program.

Increase operational efficiency and suggest solutions to enhance cost

effectiveness.

Identify process improvements for Cost Savings, Revenue Generation or

Efficiency improvements for the business through analytical methods.

Support implementation of modelling processes and implementation of

innovation within the modelling environment.

Definition, development and maintenance of practice policies, procedures,

standards and frameworks to innovatively and effectively manage practices and

processes.

**Change Management**

Support the development and/or delivery of a significant element of an

organisational change management initiative for a substantial department/area.

**Personal Capability Building**

accreditations and in-depth understanding of current and emerging