End User Support Consultants

2 days ago


Umhlanga, South Africa Rewardsco Full time

**Job Details**:

- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Information TechnologyWe require **Skilled End User Support Consultants **to provide support to Operations ensuring maximum uptime and productivity of users.

**Key Accountabilities**:

- Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT support
- Improve desktop support and other end user services through documentation and processes
- Understanding, enforcing and living by best practice methodologies
- Provide hands-on Support to others within Rewards
- Contributing to team effort and success in all areas of support
- Contribute to and measure professional development
- Deliver/Promote the highest levels of Client Service to all areas of the business
- Attend to issues affecting productivity of the Outbound Sales Division
- Track and maintain hardware assets assigned to the IT Department
- Software Support (including Maintenance/upgrades of Microsoft and 3rd party software)
- Application Support (internal sales platform)

**Specific Skills Required**:

- Must have strong analytical and problem-solving ability
- Knowledge of Web Applications
- Must have strong analytical ability
- Must be creative in problem solving and solution creation
- Must be able to communicate effectively
- A professional who sets and maintain high standards of quality
- Must be able to work under pressure

**Technical Knowledge**:

- Minimum **1 to 3 years Desktop Support experience** and have previous **helpdesk experience**:

- Must have experience with desktop architecture and systems management
- Web Application Support and basic SQL knowledge is a must
- Basic Certified Computer training
- Completed/Currently Studying towards an IT Diploma or Degree

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