Call Centre Agent Afrikaans

2 days ago

Umhlanga, South Africa TLT Appointing Full time

Company Description

About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search

**Job Description**:
Inbound and outbound experience and ability
- Facilitate end to end enrolment process
- Provide end to end enrolment support
- Manage and resolve customer queries
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs

**Qualifications**:
Matric
- Required language proficiency (Afrikaans)
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology

Additional Information

All your information will be kept confidential according to EEO guidelines.

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