Desktop Support Team Leader

1 week ago


Umhlanga, South Africa F and G Sourcing Specialist Full time

Our **Retail Client** is currently looking for a **IT Ops Admin / Desktop Support Team Leader **to join their team in **North of Durban**

The position is to focus on administration and maintain certain aspects of the IT operations.

**Main Responsibilities**:

- Customer Service
- New User Onboarding
- Escalations
- Mediator between Technical and users.
- Manage IT Assets, procurement.
- Manage small Desktop Support Team
- Vendor Management
- IT Service-related admin and contracts
- IT Operational Master Data maintenance
- IT Projects (Store Projects)
- Maintain Documentation, Policies and Procedures
- Report to IT HOD

**Must meet minimum Requirements**:

- 5 years IT Operations experience
- Retail environment exposure.
- Self-starter and self-managed (ability to work independently and meet deadlines)
- Excellent organizing skills
- Customer Service Orientated
- IT Technical Exposure
- ITIL / COBIT exposure
- Forward thinker and has initiative.
- Dedicated, honest, hardworking individual with the ability to complete tasks independently.

**Salary**: R15 000 - R30 000 CTC, no other benefits ( Depending on experience)

**Salary**: R15,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (required)

**Experience**:

- IT wise working in the retail industry: 3 years (required)
- Customer Service - New User Onboardin: 5 years (required)
- IT Operational Master Data maintenance: 5 years (required)
- ITIL / COBIT exposure: 2 years (required)
- Manage IT Assets, procurement.: 5 years (required)
- Manage small Desktop Support Team: 3 years (required)
- With Vendor Management: 5 years (required)
- IT Service-related admin and contracts: 5 years (required)
- IT Projects (Store Projects): 5 years (required)
- Maintain Documentation, Policies and Procedures: 5 years (required)


  • Sales Team Leader

    1 week ago


    Umhlanga, South Africa Infinite Life Holdings Full time

    **Position Overview**: We are seeking a dynamic and experienced Sales Team Leader to join our team. The Sales Team Leader will be responsible for leading and motivating a team of sales representatives to achieve and exceed sales targets. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales...

  • Team Leader

    1 week ago


    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...


  • Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    We require **Skilled End User Support Consultants **to provide support to Operations ensuring maximum uptime and productivity of users. **Key Accountabilities**: - Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT support - Improve desktop support and other end user services through documentation and processes -...


  • Umhlanga, South Africa Talksure Full time

    **Talksure is looking for a highly qualified Quality Assurance Team Leader** **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team **DUTIES AND RESPONSIBILITIES** To ensure customer satisfaction through monitoring agent interaction with the customer. - Collate and distribute send reports - Liaise with sales...

  • Team Leader

    3 days ago


    Umhlanga Rocks, South Africa Huntswood Full time

    **Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...


  • Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Information TechnologyWe require **Skilled End User Support Consultants **to provide support to Operations ensuring maximum uptime and productivity of users. **Key Accountabilities**: - Ensure Operational efficiency of Outbound Sales...


  • Umhlanga, South Africa Practice Protect Full time

    Join the largest Cyber Security software and services provider to the accounting industry across Australia and America. We are growing fast and we’re looking for dynamic and driven Durbanites to grow with us! We’ll give you more exciting company background during the recruitment process so let’s get straight to the point! We enjoy a collaborative and...

  • Sales Team Leader

    1 day ago


    Umhlanga, South Africa Outworx Full time

    **Overview**: As a Sales Team Leader, you play a crucial role in ensuring exceptional service delivery to our valued clients. Your leadership, guidance, and mentorship to a team of Agents are the pillars that uphold our commitment to excellence. **Key Responsibilities**: **Operational Excellence**:Drive the operational agenda by providing daily direction...


  • Umhlanga, South Africa DCSA Full time

    We require urgently require sales team leaders due to expansion Effectively manage a team with regards to: Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Attrition **We need a Team Leader who can**: Motivation of the team **Promote diversity within the team ** Assist team members with escalated queries and on the floor...


  • Umhlanga, South Africa Calltrain (Pty) Ltd Full time

    We are looking for a competent, reliable and experienced team leader to recruit, manage and motivate a team of agents on our Netline Campaign. You must have at least 1 year experience as a Team Leader You must have at least 4 years International Sales experience You must be able to recruit and lead a team of high performing agents You must be willing to...