Live Account Manager

The Live AM is an account manager tasked with managing day-to-day retail advertising campaigns - with particular of the management of product-and-price advertising collateral development.

**Responsibilities**:
**Client Relationship Management**
- Build, and maintain, strong Client relationships
- Understand client advertising objectives and requirements
- Effectively communicate with clients, providing regular updates and addressing their needs

**Briefing and Project Management**
- Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
- Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
- Review creative deliverables to ensure alignment with client expectations and brand guidelines
- Support DTP management by drafting effective and timely job briefs and amendments
- Monitor and follow up on all outstanding briefs and debriefs from clients
- Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork

**Communication and Collaboration**
- Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
- Timeously communicate project status updates to clients and internal stakeholders
- Foster a positive, inclusive and collaborative work environment
- Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
- Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
- Ensure you, as well as the team, are well prepared for all client meetings
- Act as supporting point of contact for Clients in the absence of other team members

**Attention to Detail**
- Ensure accuracy and consistency across all output deliverables
- Pay close attention to details, such as deadlines and client specifications
- Proofread and edit all materials before sending to clients

**Problem-Solving and Adaptability**
- Identify and resolve issues that may arise during campaign execution
- Quickly escalate issues being managed, or those requiring senior intervention
- Be adaptable and able to adjust to changing priorities and challenges

**Additional Responsibilities Include**
- Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
- Provide regular updates to clients and internal stakeholders on the progress of campaigns
- Ensure all DTP work is accurate and delivered within specified deadlines
- Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time

**Qualifications**
- Diploma or degree in marketing, advertising, or a related field

**Experience**
- 2-3 years’ experience in a similar client service position within advertising or a similar industry

**Desired Skills**
- MS Office (Word, Excel, PowerPoint)
- Workbook and/or RMS is an advantage
- Proactive work ethic and problem-solving mindset is essential
- Exceptional time-management skills
- Excellent administrative, communication and interpersonal skills
- Strong organisational and time management skills
- Proactive and results-oriented approach
- Strong work ethic and commitment to delivering exceptional client service

**Personal Attributes**
- Team player with the ability to collaborate with broader teams
- Ability to remain calm in a fast-paced environment
- Creative, enthusiastic out-of-the-box thinker
- People-focused, approachable, dependable, emotionally intelligent, empathetic and compassionate
- Proactive, accountable and resilient
- Deadline and solution driven
- Meticulous with excellent attention to detail
- Ambitious, with a desire to grow within the agency