Live Account Manager

3 days ago

Cape Town, South Africa 99 Cents Full time

We are looking for a talented and accomplished **Live A**ccount Manager **to join our Live Client Service team, working on one of our national retail brands.

**Responsibilities include but are not limited to**:

- Develop and maintain a strong relationship with the client through excellent work quality and professional conduct.
- Participate and assist in new business development pitches.
- Proactive work ethic is essential and problem-solving mindset is ideal.
- Schedule and arrange client meetings with all relevant parties, including the management of related logistics.
- Ensure that the team, as well as yourself, are well prepared for client meetings.
- Produce accurate and timely contact reports after each client meeting which are detail-orientated.
- Support office management by drafting effective and timely job briefs and amendments.
- Liaise with colleagues in DTP, creative, production, traffic and other departments to ensure job is actioned.
- Act as supporting point of contact for clients in the absence of other team members.
- Assisting with brief-in, checking and ensuring understanding of cost estimates.
- Monitor and follow up on all outstanding cost estimates with clients.
- Ensure that cost estimates are approved upfront and billed timeously.
- Manage and compile accurate and detailed weekly status reports for internal and external status meetings.

**Minimum relevant experience required**:

- Relevant Degree/Diploma with completed courses
- Relevant experience in a similar client service position, in an Agency environment essential
- Strong admin skills
- Detail orientated
- Enthusiastic/confident/professional/diplomatic
- Team player with initiative and excellent interpersonal skills
- good communication skills
- Ability to cope with pressure, meet tight deadlines and handle a wide range of tasks
- Reliable, organised and attentive
- Have a solutions-driven attitude
- Passion for client delivery and service
- Desire to grow in the agency
- Accountable with good follow-through
- Hard-working and proactive
- Ability to research and self-study
- Exceptional time management skills

**Skills/Attributes**:

- A positive attitude towards tight deadlines
- Passion for communication, creative & digital marketing industry
- Ability to problem solve and thrive under pressure
- Exceptional attention to detail
- Professional, hard-working and have an eager-to-learn attitude
- Exceptional writing, communication, and confident presentation skills
- Excellent command of English, both written and verbal
- An understanding of Nigerian languages would be beneficial
- Is an advocate for teamwork but is also able to work and think independently
- Valid, driver's license and own transport

**Technical Skills**:

- Basic understanding of online technologies is required across the following channels:

- Website
- Social Media
- Content Marketing
- Paid Media
- Direct Marketing
- Mobile

If you meet the above requirements and are looking for an exciting opportunity to join a dynamic and growing agency.

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