Live Operations Manager

Position Overview

Mobii Systems Group Limited is seeking an experienced Live Operations Manager to join our Cape Town office and oversee our global live-streaming operations. This is an
office-based role
requiring daily presence at our Cape Town facility, where you will coordinate the delivery of high-quality live sports and event video distribution to clients worldwide.

As a key member of our operations team, you will manage everything from pre-event planning through live execution, working closely with the Mobii Engineering Team, on-site personnel globally, and our Live Operations Team. This role suits someone who enjoys solving logistical challenges and can coordinate live productions across multiple time zones from our Cape Town operations center.

The Role

• This position is ideal for a seasoned live broadcast professional with proven live video operations experience who can communicate effectively, plan thoroughly, and adapt when circumstances change. You'll be working in the dynamic environment of live sports broadcasting where thoughtful preparation, clear communication, and systematic problem-solving lead to successful broadcasts.

Key Responsibilities

Operations Coordination & Execution

• Manage daily operations for live-streaming sporting events from our Cape Town facility, ensuring smooth acquisition, production, and streaming workflows across global clients
• Serve as the central coordination point during live events, liaising with distributed teams to maintain broadcast quality and continuity
• Oversee multiple simultaneous live productions, working with the team to identify and address issues promptly

Strategic Planning & Documentation

• Develop comprehensive technical plans for each live event, including detailed signal flow documentation, run books, and backup strategies
• Create and maintain operational procedures and best practices that ensure consistency and efficiency across all productions
• Conduct thorough pre-event technical planning sessions with engineering, production, and client teams to anticipate potential challenges and prepare solutions

Cross-Functional Leadership & Communication

• Act as the primary liaison between internal teams (engineering, production, software development) and external stakeholders, ensuring effective collaboration and execution
• Communicate complex technical situations clearly and concisely to both technical and non-technical audiences
• Lead daily operational briefings and post-event debriefs, capturing lessons learned and driving continuous improvement

Remote Team Coordination

• Coordinate geographically distributed teams across video conferencing and messaging platforms, working with on-site personnel, remote operators, and technical resources for high-quality live production
• Provide clear guidance to field teams during evolving situations, ensuring everyone remains focused and aligned on objectives

Technical Problem-Solving

• Troubleshoot and resolve audio, video, and infrastructure issues during live events, escalating appropriately when necessary
• Monitor both cloud-based and hardware infrastructure, addressing issues proactively to maintain our streaming quality standards
• Document all incidents thoroughly with root cause analysis and preventative measures for future events

Innovation & Process Improvement

• Lead initiatives to enhance production workflows, integrating new technologies in hardware, software, and broadcast engineering
• Research and evaluate emerging industry trends and technologies to keep Mobii at the forefront of live event streaming
• Identify opportunities for automation and efficiency gains in operational workflows

Schedule Management

• Work flexible hours aligned with live event timelines across global time zones, including evenings and weekends when events require
• Provide operational support during live events, with on-call availability for key productions
• Manage operational schedules for the live operations team, ensuring adequate coverage for all planned events

Required Qualifications

Experience & Background

• Minimum 5+ years in live broadcast or streaming operations
  with hands-on experience managing live video productions
• Proven track record in supervisory or leadership roles within live broadcasting, preferably in sports or large-scale live events
• Demonstrated experience working from broadcast operations centers or master control environments, coordinating multiple live productions simultaneously

Technical Expertise

• Strong understanding of digital audio/video fundamentals, advanced compression technologies, and distribution formats
• Working knowledge of video transport protocols including SDI, SRT, HLS/DASH
• Familiarity with multicast/unicast video distribution, HDR workflows, and SCTE-35 signaling
• Experience with remote production architectures, cloud-based streaming infrastructure, and hybrid on-premises/cloud workflows
• Understanding of network fundamentals, bandwidth management, and latency optimization for live streaming

Critical Competencies

Communication & Decision-Making

• Strong ability to think clearly and communicate effectively when managing time-sensitive situations
• Proven capacity to provide clear direction to teams when addressing technical challenges
• Skilled at assessing complex situations, determining priorities, and articulating action plans to diverse stakeholders

Planning & Execution

• Thorough attention to detail in planning and documenting technical workflows, signal paths, and contingency procedures
• Strong organizational skills with ability to manage multiple concurrent projects and priorities
• Track record of translating plans into successful execution, adapting when circumstances change

Communication Skills

• Excellent verbal and written communication abilities, ensuring clear and effective interactions with clients, team members, and stakeholders at all levels
• Ability to translate complex technical concepts into accessible information for non-technical audiences
• Proactive communication style that anticipates needs, identifies potential issues early, and keeps all parties informed

Professional Demeanor

• Composed demeanor that instills confidence in teams and clients
• Ability to maintain focus and effectiveness during busy periods
• Solutions-oriented mindset that remains constructive when facing unexpected situations

Technical Problem-Solving

• Strong troubleshooting capabilities for audio and video quality issues across both cloud and hardware environments
• Systematic approach to identifying root causes, implementing fixes, and documenting solutions
• Ability to make informed technical decisions when situations require timely action

Preferred Qualifications

• Experience with cloud infrastructure platforms (AWS, Azure, GCP) specifically for live streaming applications
• Background in facility design or operations center optimization for broadcast workflows
• Knowledge of automation and scripting for workflow optimization
• Project management certification or equivalent experience
• Familiarity with broadcast automation systems and master control software
• Experience with AI-powered production tools and synthetic intelligence platforms
• Understanding of sports production workflows, graphics systems, and replay technologies

Work Conditions & Environment

Office-Based Role

• This position requires daily in-office presence at our Cape Town facility to coordinate global live productions
• Fully equipped operations center with multiple monitoring stations, communication systems, and collaboration tools
• Professional broadcast operations environment with redundant systems and infrastructure

Schedule Flexibility

• Standard office hours with extended availability required during live sports events, including evenings and weekends
• On-call responsibilities for key productions and when issues arise
• Occasional travel may be required for major events, client meetings, or facility assessments

Work Environment

• Varied role requiring flexibility in response to evolving requirements and technical challenges
• Collaborative atmosphere where each day brings different operational scenarios
• Direct impact on the success of live sports broadcasts watched by audiences worldwide

What We Offer

• Opportunity to work with cutting-edge AI and computer vision-powered broadcast technology
• Central role in a growing company transforming the live sports streaming industry
• Collaborative, innovative team environment with direct access to engineering and product leadership
• Professional development opportunities and exposure to the latest broadcast technologies
• Competitive compensation package commensurate with experience

About Mobii Systems Group Limited

Mobii is a sports broadcasting technology company providing cloud-based automated production platforms powered by Synthetic Intelligence (SI), AI, and Computer Vision. Our solutions enable broadcasters and sports organizations to produce professional-quality live content efficiently and cost-effectively. With clients including major sports organizations and broadcasters worldwide, Mobii is at the forefront of the live sports streaming revolution.