Student Support Team Leader

7 days ago


Johannesburg, South Africa M4PS (Pty) Ltd Full time

The Lead Support Coordinator - Student Support is responsible for overseeing and guiding the provision of student services, ensuring students receive the necessary support throughout their academic journey. The role involves coordinating various support initiatives to enhance student experience and retention. This position works collaboratively with other support coordinators in the HE department and reports to the HE Manager.

**Key Responsibilities**:

- Oversee and guide the delivery of student support services, including academic advising, counselling referrals, and disability services.
- Serve as a liaison between students and relevant institutional departments to address support needs.
- Develop and implement student engagement initiatives to promote retention and success.
- Monitor and assess student support programs to ensure effectiveness and continuous improvement.
- Provide guidance and support to student support staff to enhance service delivery.
- Assist in resolving student concerns and escalate complex issues when necessary.
- Maintain up-to-date records of student support interactions and prepare regular reports.
- Coordinate student orientation programs and other transitional support services.
- Collaborate with faculty and other departments to address student well-being and academic concerns.
- Stay informed about best practices in student support services and implement innovative approaches.

**Qualifications and Experience**:

- **Bachelor's degree**in counselling, education, social work, or a related field.
- Minimum of **3 years of experience in student affairs, counselling, or related support services.**
- Strong problem-solving skills and the ability to handle sensitive issues with confidentiality.
- Excellent organisational and multitasking abilities.
- Proficiency in student support software and Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Familiarity with higher education policies and student support frameworks is an advantage.

Pay: Up to R30 000,00 per month

**Education**:

- Bachelors (preferred)

**Experience**:

- Student Support: 3 years (preferred)

Work Location: In person


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