Student Support Administrator: School of Law

**DUTIES AND RESPONSIBILITIES**

**General**
- Updating of rollover spreadsheet and inform admission and finance departments
- Once admissions forward the new student list the SST, SSAdmin needs to ensure that students are linked to their modules for that semester.
- Log serial numbers of tablets in Regenius/Regenius platforms against the students name (if tablets are on offer).
- Obtain attendance numbers from classes and load them on Regenius.
- Will assist the SRM with the monitoring of class to ensure classes are running smoothly
- Student Support SSAdmin needs to achieve a 4.5% rating in-class evaluations.
- Achieve a CSI (Customer Satisfaction Index) of 80%
- The SSAdmin will need to log in as a student when the need arises depending on the query.
- Support academic requirements outputs for example class slides and recoded sessions
- Clear all incidents on the Regenius
- Monitor classes.
- Submit all student administrative requests (e.g. late assignment submissions, deferments, rewrites, postponement, exemptions), etc. to the Academic Committee for approval and ensure same-day, accurate feedback to the student and load forms on Regenius
- Manage all student tracker sheets, must share with Student Support Advisor and Student Relationship Managers
- Manage a tracker report on AC forms submitted
- Pull information for the senate reports i.e., Throughput rates, At Risk for the Student Relationship Managers to compile the reports for the Academic Heads

**At-Risk Students**
- Manage At Risk students trackers and share trackers with Student Support Advisor and Student Relationship Managers
- Compile report on students that havent done assessments and assignments for the Student Support Advisor so they can call the students
- Constantly check academic records to identify students fulling behind with their studies and inform Student Support Advisor so they can call the students
- Monitor students that did not submit an assignment or attend an exam as per At Risk Report and inform Student Support Advisor
- Compile a completion plan and inform the Student Support Advisor with alternative submission dates for those students behind so the Student Support Advisor can contact the students
- Refer to finance students with suspended accounts for payment plans
- Report to the Student Relationship Managers if students are wanting to cancel ,deferred their studies etc
- Monitor attendance records and drop off rates
- At Risk Students to contact all at risk students once you have pulled a report from Regenius of students that havent done assessments, assignments, attended classes, attended orientation, have high similarities, and written exams.

**Assignments**
- Ensure that all assignments received are loaded onto the portal (Moodle), SSAdmin is not allowed to submit any assignment on behalf of a student
- Keep track of the assignment assessment progress with the Assessment Centre (e.g. marking, moderating and releasing progress)
- Escalate any delays arising in the assessment centre to the Student Relationship Managers
- Find out about the late/resubmission dates for assignments from the Student Relationship Managers
- SSAdmin to inform the student about the resubmission date, ensure that the student fills in the Academic Committee form and makes payment, only then will the student receive the late submission link
- Create groups for late submission
- Update late submission spreadsheet on SharePoint

**Academic Rules and Processes**:

- Understand and be able to communicate all aspects of the academic rules to students (available on the student portal). Understand and adhere to all academic delivery processes and procedures and be able to communicate all aspects of these to students
- Escalate any student concerns and recommendations to Customer Relationship Manager.

**Academic records**:

- Sent academic record to queries to finance department and the Registrar to sign and send to the student
- Log in as the student, into the student portal if Moodle is not sinking with Regenius and the academic record is not the same
- Escalate student matters where required

**Exams**:

- Generate and send out exam tickets a week before exam date
- Communicate examination arrangements, venues and dates with students
- For distant learning students confirm student numbers by venue and module, inform assessment center timeously
- Invigilate as required (Including Saturdays)
- Invigilate via TeamViewer if required by Assessments
- Follow up with assessment centre regarding supplementary exam dates

**Graduations**:

- SSAdmin to check global list, by checking each students academic record, checking all the marks and collecting a copy of each students ID document, check accuracy of names.
- Prepare attendance registers for graduations.
- Attend and assist at graduations.

**Personal qualities & qualifications**:

- Friendly and customer-centric
- Helpful
- Time-conscious and a penchant for meeting deadlines
- Willing to work overtime w