Debt Collection Outbound Team Leader

1 week ago

Randburg, South Africa shapiro shaik defries and associates Full time

**JOB PURPOSE**

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years’ experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Proven experience in handling IR procedures and performance improvement processes.
- Proficient in utilising reporting platforms.
- Good understanding of the Debt Collectors Act and POPIA regulations.
- Sound understanding of the DebiCheck process.
- Comprehensive knowledge of collections KPAs and KPIs within the collections account delinquency life cycle.

**COMPETENCIES & SKILLS REQUIRED**
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility

**Job Type**: Permanent

Pay: R10 000,00 - R15 000,00 per month

Application Question(s):

- What is your expected monthly CTC?
- What campaigns/books have you managed?
- What systems have you worked on?

**Experience**:

- Outbound Call Centre Team Leader/Team Manager: 2 years (required)
- Debt Collection Call Centre: 2 years (required)

Expected Start Date: 2025/02/17

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