Debt Collection Outbound Team Leader

4 days ago

Randburg, South Africa shapiro shaik defries and associates Full time

**JOB PURPOSE**

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years’ experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Proven experience in handling IR procedures and performance improvement processes.
- Proficient in utilising reporting platforms.
- Good understanding of the Debt Collectors Act and POPIA regulations.
- Sound understanding of the DebiCheck process.
- Comprehensive knowledge of collections KPAs and KPIs within the collections account delinquency life cycle.

**COMPETENCIES & SKILLS REQUIRED**
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility

**Job Type**: Permanent

Pay: R10 000,00 - R15 000,00 per month

Application Question(s):

- What is your expected monthly CTC?
- What campaigns/books have you managed?
- What systems have you worked on?

**Experience**:

- Outbound Call Centre Team Leader/Team Manager: 2 years (required)
- Debt Collection Call Centre: 2 years (required)

Expected Start Date: 2025/02/17

  • Debt Collection Outbound Team Leader

    6 days ago

    Randburg, South Africa ITC Business Administrators Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Debt Collection Team Leader

    6 days ago

    Randburg, South Africa LWM DEBT RECOVERY Full time

    As a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...

  • Debt Collection Team Manager

    1 week ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE**: To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIREMENTS**: - Minimum Matric qualification is mandatory. - Tertiary...

  • Debt Review Team Leader

    5 days ago

    Randburg, Gauteng, South Africa Moladira Skills Full time

    To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in management is...

  • Outbound Collections Agent

    2 weeks ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    OUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...

  • Debt Collection Agent

    4 days ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    OUTBOUND COLLECTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act...

  • Debt Collection Agent

    7 days ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R50 000 - R150 000 per year

    Randburg, JohannesburgSalary: Basic + Uncapped CommissionJOB ROLETo contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ("NCA") and the Company policies and...

  • Debt Collection Agent

    5 days ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time

    Randburg, JohannesburgSalary: Basic + Uncapped CommissionJOB ROLETo contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ("NCA") and the Company policies and...

  • Collections Team Leader

    1 week ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionThe Collections Team Leader manages bad debt accounts and client rehabilitation The correct pre-legal processes must be adhered to to ensure minimum penalties to the Company Team leadership skills are vital as the incumbent is responsible for optimising resources, utilising technology and people efficiently The incumbent is responsible for...

  • Debt Review Team Manager

    2 weeks ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE**: To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIREMENTS**: - Minimum Matric qualification is mandatory. - Tertiary...