Outbound Debt Collection Agent

2 days ago

Randburg, South Africa Shapiro Shaik Defries & Associates Full time

Randburg, Johannesburg

**Salary**: Basic + Uncapped Commission

**JOB ROLE**

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act (“NCA”) and the Company policies and procedures.

**REQUIREMENTS**:

- Minimum Matric qualification with Maths Literacy is mandatory.
- Relevant tertiary qualification is an advantage.
- Minimum 1 year as a Sales agent in an outbound call centre.
- Proven ability to meet targets.
- Good knowledge on the DCA and NCA.

**COMPETENCIES & SKILLS**
- Computer Literate
- Excellent verbal and written communication skills with great listening skills.
- Outstanding telephone etiquette and interpersonal skills.
- Good typing and accuracy skills.
- Mathematical ability.
- Strong negotiations skills with the ability to handle objections and be assertive when required.
- Good general administration, planning and organizing, and time management skills.
- Tenacious, with ability to work autonomously and take accountability.
- Target driven and self-motivated.
- Team player.

**TO APPLY**
- Forward your CV and qualification copies.

Pay: R5 000,00 per month

Application Question(s):

- How many years of debt collection experience do you have?
- What is your expected basic salary?

Work Location: In person

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