Outbound Debt Collections Agent

2 weeks ago

Randburg, South Africa Shapiro Shaik Defries and Associates Full time

**OUTBOUND COLLECTIONS AGENT** Basic Salary + Uncapped Commission JOB ROLE - To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. - Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company policies and procedures. QUALIFICATIONS & EXPERIENCE REQUIRED - Minimum Matric qualification with Maths Literacy is mandatory. - Relevant tertiary qualification is an advantage. - Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre. - Worked with targets and deadlines. - Analyse accounts and devise a collections strategy to resolve each case by collecting money due. - Good knowledge on the DCA and NCA. COMPETENCIES & SKILLS - Computer Literate - Excellent verbal and written communication skills with great listening skills. - Outstanding telephone etiquette and interpersonal skills. - Good typing and accuracy skills. - Mathematical ability. - Strong negotiations skills with the ability to handle objections and be assertive when required. - Good general administration, planning and organizing, and time management skills. - Tenacious, with ability to work autonomously and take accountability. - Target driven and self-motivated. - Team player. TO APPLY **Job Type**: Permanent Pay: From R4 700,00 per month Application Question(s): - How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre? - What is your current/most recent basic salary received per month? - What is your expected basic salary? Expected Start Date: 2024/11/01

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