Outbound Collections Team Leader

2 weeks ago

Randburg, South Africa Shapiro Shaik Defries and Associates Full time

**JOB PURPOSE**

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Experience with handling IR procedures and performance improvement processes.
- Knowledge of reporting platform.
- Understanding of the POPIA Regulations
- Understanding of Debi check process

**COMPETENCIES & SKILLS**
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility

**Job Types**: Full-time, Permanent

Pay: From R10 000,00 per month

Application Question(s):

- How many years leadership experience do you have in a call centre at a debt collection company or financial services?
- What is your salary expectation?

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