National Key Accounts Manager

Job Title

National Key Accounts Manager

Job Grade

D2

Job purpose

Establish relationships with the top 10 Clients, based on gross rental, in respect of the Retail, Office and Industrial Sectors, focusing on corporate structure; personal relationships with key decision makers; clients’ business strategy; and offering a “Property Consultant” professional service amongst other things.

Duties and responsibilities

1. Establish relationships with the top 10 Clients, based on gross rental, in respect of each of the Retail, Office and Industrial Sectors, focusing on:

- corporate structure;
- personal relationships with key decision makers;
- clients’ business and property strategy;
- offering a “property consultant” professional service;
- offering Growthpoint as a preferred property partner;
- offering Growthpoint’s services and space as a solution, in major metropolitan nodes, in respect of all 3 sectors;
- referring any clients that lease in one sector to lease in the other sector(s) to the relevant other sector(s).

2. Enhance relationships with clients leasing space across portfolios and sectors and establish the lease expiring profile of leases with other landlords with the objective of offering our space at lease expiry in collaboration with the appropriate internal colleague.

3. Identify and establish relationships with large companies that lease space, but not from Growthpoint, with the objective of offering our services and space.

4. Continually monitor growth sectors and companies and target them to build relationships and bring them into the Growthpoint portfolio.

5. Formulate a tenant retention strategy and implement it nationally.

6. Formulate a client experience and client service and implement it nationally.

7. Utilize the CRM Software Programme, with the following objectives:

- build up a profile of our clients and non-clients;
- record all contact with our clients and non-clients;
- record all enquiries to enable us to,
- do research in respect of demand
- have a data base of client’s lease expires (keen to lease from Growthpoint upon lease expiry with another landlord);
- this platform should be across retail, office and industrial.

8. Liaise with the Marketing Department to redesign and constantly update our website focusing on:
Developments
- Previous successful developments
- Current developments
- Future developments
- Sectional Title Units for Sale
- Properties for Sale
- “Bulk in hand”

Vacancies
- Location, building, unique selling points
- Floor-plans proposed space planning, architect’s perspective
- Proposed lease terms

WorkAgility

9. Assist Marketing Department in producing electronic newsletter for existing tenants, potential tenants/purchasers and brokers, focusing on:

- Industry educational matters
- Refurbishments/re-developments/developments
- Sustainability
- Services offered
- Vacancies
- Properties for Sale
- Achievements
- Staff

10. To assist in the implementation of possible future Apps such as:

- Vacancy App
- Offer App
- Quoin Online

11. Formulate, in consultation with the Marketing Department, a comprehensive client entertainment policy and implement it nationally. Facilitate on a regular basis opportunity for Directors’, Head of Asset Management, Asset Managers and Heads of Development to meet our Clients.

Experience
- At least 8 years of key account management
- Property industry experience
- Property letting negotiation background
- Property marketing and sales background

**Qualifications**:
Relevant business qualification alternatively a demonstration of QBE (Qualified by Experience) in line with SAQA (South African Qualifications Authority).

Competencies and Skills
- Excellent negotiating and communication skills
- Must be able to build rapport with clients and non-clients and maintain those relationships
- Must have excellent cold calling skills and an ability to connect with C suite representative
- Development and/or redevelopment and leasing experience an advantage
- Understanding workplace strategy and be able to advise clients on the latest tends
- Good understanding of sustainable building advantages and building wellness standards
- Understanding of the development process
- Computer literate
- Excellent verbal and written communication skills
- Solid administrative and organizational abilities and attention to detail
- Professional
- Strong networking ability
- Confident and outgoing

Role Location

Growthpoint Head Office in Sandton, Johannesburg. The Company will accommodate some flexibility in this regard.