Key Account Executive

5 days ago

Sandton, South Africa Boardroom Appointments Full time

Key Account Management Manage a portfolio of key and strategic customer and intermediary relationships personally. Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction, loyalty, and profitability. Customer Relationship Management / Account Management Build, develop, and implement a relationship management plan for strategic, complex accounts at a national level. Coordinate engagement between your organisation and partner organisations to ensure smooth information flow and timely resolution of issues. Manage key partner relationships to ensure consistent satisfaction and loyalty. Oversee the CRM system, ensuring effective maintenance and identifying opportunities for system improvement. Develop and implement relationship management plans for complex potential partner accounts, identifying decision-makers and influencers to support strategic engagement. Customer Needs Clarification Consult with diverse partner representatives to determine key required outcomes. Introduce internal specialists and leverage expertise to gather and analyse customer data. Clarify mid- to long-term customer needs and develop detailed partner requirement specifications. Sell Partner Propositions Leverage cross-functional internal teams (technical, commercial, legal) to configure tailored product and service solutions. Negotiate agreements that meet partner needs while ensuring acceptable profitability and cash flow. Review or authorise complex sales proposals that deviate from standard terms, escalating to senior management when required. Promoting Customer Focus Develop internal plans and work collaboratively with other departments to strengthen internal alignment and external partner relationships. Sales Opportunities Creation Develop a strong personal network within the local government sector. Represent the organisation at sector events. Gather market intelligence and enhance organisational visibility and reputation. Operational Compliance Monitor performance and behaviour to identify non-compliance with organisational policies and regulatory codes. Implement corrective measures where necessary. Personal Capability Building Act as a subject matter expert in growth strategy, product policy, regulation, or operations. Maintain external accreditations and stay up-to-date with regulatory changes and industry best practices through CPD, conferences, and specialist media. Qualifications & Experience Bachelors Degree in Economics, Business Management or equivalent. Postgraduate Degree is advantageous. Minimum 6 years relevant experience, with at least 3 years in planning and managing resources to achieve predetermined outcomes. Experience in local government, mining, insurance, and metal industries is advantageous. Knowledge of the group strategy and its applications. Strong understanding of clients worker insurance plans and related challenges. Skills & Competencies Collaboration Relationship Management Service Management Business Insight Management of Complexity Ensures Accountability Organisational Savvy Effective Communication Networking and Relationship-Building Directing Work Financial Acumen Strategic Mindset Optimising Work Processes

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