Service Desk Manager

2 days ago


Stellenbosch, South Africa Graduate Placements Full time

Restaurant chain head office requires an experienced Service Desk Manager to oversee the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is part general IT management and part service operations and requires strong people management skills. This is a 3 month contract with the possibility of going permanent.

In addition to managing staff of support agents, the service desk manager also monitors uptime and service operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives. Managing the service desk requires the manager to have a strong set of general people-management skills. Common general management activities include:
Active monitoring of IT dashboards & tickets assigned/logged.

SLA management, tracking.

Act as first point of escalation for all IT related issues.

Ensure system is utilized to its full extent for support and project purposes.

Service desk support training and skill development.

Staff scheduling - standby and roster management.

Supplier management.

Preparing necessary IT presentation materials for meetings.

Providing administrative support as needed. Ensuring IT adhere to frameworks/controls set by Finance/IT.

Ensure internal customer OLA’s are met and customer communication properly managed through marketing / PR.

Represent the IT department in meetings where appropriate and distribute minutes to relevant participants.



  • Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    WHO WE ARE Operating in multiple African countries, and growing rapidly, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working...

  • Service Desk Agent

    2 days ago


    Stellenbosch, South Africa Experian Full time

    **Company Description** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so...


  • Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **ROLE OVERVIEW**: Hungry Lion is seeking a dynamic and experienced **Functional Head**:IT Servedesk** to lead and transform its IT Service Desk into a high-performing, insourced first-line support function. This role will be responsible for overseeing the transition from an outsourced helpdesk model to an internally managed team, ensuring faster response...


  • Stellenbosch, South Africa Disruptive IT Full time

    **Job description** Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required**:Grade 12 **A+ **N+ or Higher**Preferred Qualifications**:ITIL v3 or ITIL 4 and QA** Experience required:1-2 Years’ experience in an IT...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client, a well-established fintech company, who is at the forefront of providing world class payment aggregation and secure payment solutions, is looking for IT Service Desk Specialist to join their growing team in Stellenbosch. **Key Performance Areas will include**: - Issue resolution on behalf of Networks and Billers - Report generation - Ad Hoc...


  • Stellenbosch, South Africa Bebeecustomer Full time

    Welcome to a new role that offers an opportunity to excel in providing exceptional customer service. Job Description: As a Front Desk Coordinator, you will be the first point of contact for our guests. Your friendly demeanor and strong communication skills will ensure that every guest feels welcome and valued. Responsibilities Acknowledge guests with...


  • Stellenbosch, South Africa COFCO International Full time

    Stellenbosch, Stellenbosch, ZA **Vacancy**: Senior Contract Desk Co-ordinator **Department**: General Operations - Contract Desk **Contract**: Permanent **Location**: Stellenbosch COFCO International South Africa (Pty) Ltd has an opportunity for a dynamic individual to fulfil an administrative role in the Company’s general operations division. **Minimum...


  • Stellenbosch, South Africa COFCO International Full time

    Stellenbosch, Stellenbosch, ZA **Vacancy**: Contract Controller **Department**: Operations (Trade Support) **Contract**: Permanent **Location**: Stellenbosch - ____________________ COFCO International South Africa (Pty) Ltd has an opportunity for a dynamic individual to fulfil a role in this company. Minimum qualifications and experience Qualification degree...


  • Stellenbosch, South Africa WINK Quiver Tree Apartments Full time

    Responsibilities: - Oversee all operations on site. - Respond to guest and tenant inquiries and resolve issues and complaints in a timely, friendly and efficient manner; - Monitor lobby traffic and adjust staffing accordingly; - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario; - Fully comprehend and be...


  • Stellenbosch, Western Cape, South Africa COFCO International Full time R80 000 - R120 000 per year

    Job description:Vacancy: Contract Desk AdministratorDepartment: OperationsContract: PermanentLocation: Western Cape - StellenboschKey Areas of responsibilitiesDaily processing of purchase and sales contracts.Contract management (also receiving contract back from client)Managing open contracts.Updating pricing sheets for clients.Processing of Safex deliveries...