Service Desk Manager

6 days ago


Stellenbosch, South Africa Graduate Placements Full time

Restaurant chain head office requires an experienced Service Desk Manager to oversee the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is part general IT management and part service operations and requires strong people management skills. This is a 3 month contract with the possibility of going permanent.

In addition to managing staff of support agents, the service desk manager also monitors uptime and service operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives. Managing the service desk requires the manager to have a strong set of general people-management skills. Common general management activities include:
Active monitoring of IT dashboards & tickets assigned/logged.

SLA management, tracking.

Act as first point of escalation for all IT related issues.

Ensure system is utilized to its full extent for support and project purposes.

Service desk support training and skill development.

Staff scheduling - standby and roster management.

Supplier management.

Preparing necessary IT presentation materials for meetings.

Providing administrative support as needed. Ensuring IT adhere to frameworks/controls set by Finance/IT.

Ensure internal customer OLA’s are met and customer communication properly managed through marketing / PR.

Represent the IT department in meetings where appropriate and distribute minutes to relevant participants.


  • Service Desk Agent

    6 days ago


    Stellenbosch, South Africa Experian Full time

    **Company Description** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so...


  • Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **ROLE OVERVIEW**: Hungry Lion is seeking a dynamic and experienced **Functional Head**:IT Servedesk** to lead and transform its IT Service Desk into a high-performing, insourced first-line support function. This role will be responsible for overseeing the transition from an outsourced helpdesk model to an internally managed team, ensuring faster response...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client, a well-established fintech company, who is at the forefront of providing world class payment aggregation and secure payment solutions, is looking for IT Service Desk Specialist to join their growing team in Stellenbosch. **Key Performance Areas will include**: - Issue resolution on behalf of Networks and Billers - Report generation - Ad Hoc...


  • Stellenbosch, South Africa COFCO International Full time

    Stellenbosch, Stellenbosch, ZA **Vacancy**: Senior Contract Desk Co-ordinator **Department**: General Operations - Contract Desk **Contract**: Permanent **Location**: Stellenbosch COFCO International South Africa (Pty) Ltd has an opportunity for a dynamic individual to fulfil an administrative role in the Company’s general operations division. **Minimum...


  • Stellenbosch, South Africa COFCO International Full time

    Stellenbosch, Stellenbosch, ZA **Vacancy**: Contract Controller **Department**: Operations (Trade Support) **Contract**: Permanent **Location**: Stellenbosch - ____________________ COFCO International South Africa (Pty) Ltd has an opportunity for a dynamic individual to fulfil a role in this company. Minimum qualifications and experience Qualification degree...


  • Stellenbosch, South Africa WINK Quiver Tree Apartments Full time

    Responsibilities: - Oversee all operations on site. - Respond to guest and tenant inquiries and resolve issues and complaints in a timely, friendly and efficient manner; - Monitor lobby traffic and adjust staffing accordingly; - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario; - Fully comprehend and be...

  • Ict Service Agent

    3 days ago


    Stellenbosch, South Africa RJPersonnel Full time

    2years **Job Duties/Responsibilities will include**: - Ensure that all related documentation is attached to the logged incidents and request. - Manage call assigning and escalation. - Follow up and update all user and engineer activity on the logged calls where applicable. - National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in...


  • Stellenbosch, Western Cape, South Africa COFCO International Full time R80 000 - R120 000 per year

    Job description:Vacancy: Contract Desk AdministratorDepartment: OperationsContract: PermanentLocation: Western Cape - StellenboschKey Areas of responsibilitiesDaily processing of purchase and sales contracts.Contract management (also receiving contract back from client)Managing open contracts.Updating pricing sheets for clients.Processing of Safex deliveries...


  • Stellenbosch, South Africa 360 Smart Networks Full time

    **Microsoft Support Engineer - 2nd Shift (12 PM to 9 PM non-negotiable)** 360 Smart Networks - MSP IT Firm based in Georgia, USA Do you live in Cape Town or its surrounds? Do you thrive on providing exceptional customer service? Do you have a passion for technology, hardware diagnosis, and troubleshooting? Are you continually looking for opportunities for...


  • Stellenbosch, South Africa Marriott International, Inc Full time

    **Job Number** 23081206 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...