Ict Service Desk Administrator

4 days ago

Cape Town, South Africa PPECB Full time

Job Description**Main purpose of the job**

To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution.

**High level job objectives**

[Assist]Improve overall service desk response time

Ensure that all PPECB 3RD Party vendors adhere to Service Level Agreement

Assist in the effective project administration for targeted ICT Projects

To provide assistance in general user administration on a 1st line support basis

To ensure excellence in service delivery to both internal and external clients by adherence to PPECB core values.

To ensure compliance with policies and procedures.
- Job RequirementsMatric/Grade 12

Post Matric qualification in Office Administration, ICT related discipline

experience in a related environment 2-3 years

Specific work experience in a technical help desk environment.

**Knowledge**

ISO document management

Finance and Info system knowledge (Navision)

ITIL foundations knowledge

**Technical Skills/ Functional Skills**

Computer Literacy

Interpreting technical requirements

Data collection

**Competency Profile**:
Deciding and Initiating Action

Leading and Supervising

Persuading and Influencing

Analysing

Creating and Innovating

Formulating Strategies and Concepts

Planning and Organising

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Coping with Pressures and Setbacks

Adapting and Responding to Change

Entrepreneurial and Commercial Thinking

Achieving Personal Work Goals and Objectives Working with People

Adhering to Principles and Values

Relating and Networking

Presenting and Communicating Information

**Physical and other**

Good health (ability to sit for long hours)

**Disclaimer**: This job description is merely a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all the possible job responsibilities, tasks and duties associated with this position. Definitions of importance level: Desirable More important for this job - relatively more important for meeting most job objectives. Essential Much more important for this job - essential for meeting nearly all job objectives.
- PPECB is an equal opportunity employer and promotes compliance with the provisions of the Employment Equity Act.

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