Ict Server Administrator

3 weeks ago

Cape Town, South Africa Stowe Holdings (Pty) Ltd. Full time

JOB PURPOSE The IT System Administrator will play a crucial role in ensuring the seamless operation of the company's IT infrastructure. This position involves not only maintaining and optimizing network systems, servers, and hardware but also providing vital support to the ICT Manager. In addition, the IT System Administrator will collaborate closely with ICT staff, offering guidance and assistance whenever necessary. This role requires a proactive approach to troubleshooting and problem-solving, ensuring that all IT systems function efficiently and effectively to support the organization's goals. KEY RESPONSIBILITIES SUPPORT SERVICES (35%) Maintain the Active Directory Services (AD, GPO, DHCP, DNS, ADFS, WSUS, File & Print Services) Assisting the ICT Manager with securing infrastructure and support offerings Manage backups and assist with disaster recovery of virtual environment Maintain documentation of network infrastructure as well as knowledgebase Assist with network and server configuration, maintenance and management Provide ICT training on a continuous basis to ICT staff, complement on upgrades and relevant applications when required Offer remote support to the ICT on an ad-hoc basis CUSTOMER RELATIONS (20%) Work with support vendors to resolve technical problems with client/server applications Maintain positive customer relations through professional interactions with customers Liaise with the relevant external vendor to design and develop reports that meet the user requirements within the constraints of the client/server application MAINTENANCE (20%) Provide monthly reports to management Do daily/weekly/monthly transaction/incident quality checks Perform preventative maintenance tasks within established standards and guidelines SELF DEVELOPMENT (10%) Review and evaluate new technologies, products and services that can benefit the company Prioritise support incidents, service requests and preventative maintenance activities to ensure high level of uptime and SLA conformance Maintain a clean and safe work area while adhering to all safety procedures POLICIES AND PROCEDURES (15%) Familiarise yourself with all company policies and procedures and ensure adherence to these Be well versed in all ICT policies and departmental SOPs, with the ability to consult and advise any Stowe employees on these MINIMUM REQUIREMENTS Basic understanding of Windows / Linux and Network Troubleshooting A+ and N+ qualifications (required) MCSE Certification (Optional) but advantageous Passionate and self‑motivated Driver's License Valid South Africa ID Job Type: Full-time #J-18808-Ljbffr

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