Ict Systems Administrator

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole business in Front and Back-office functions. The role will have oversight of all ICT infrastructure.

**Reporting to the**: Head of ICT

**Key responsibilities will include but are not limited to**:

- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
- Provides ITIL Service disciplines, covering Incident, Problem and Change Management
- Provides administration and support, of both On-Premise and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi-Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
- Provides VMware virtualised environment administration and support
- Works with End-Users and Clients to develop solutions to meet service requirements
- Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
- Responsible for overall system and infrastructure availability, security and development of resilient infrastructure to mitigate service interruptions and failures
- Responsible for resolving escalations identified through day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
- Responsible for the specification, installations, configurations, support and documentation of new and existing services, systems, servers and network infrastructure
- Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
- Develop and lead the project programs for infrastructure improvement and at end-of-life replacement
- Project coordination/management

**Minimum Qualifications**:

- Matric certificate
- Degree/Diploma in IT or related discipline
- IT Certifications i.e. Microsoft Server (2008 and/or 2012 and/or 2016), Microsoft 365 Enterprise Administrator and/or Security Administrator, MCSE Core Infrastructure, Microsoft Exchange Server 2013 and/or 2016), Microsoft SQL Server 2017, ITIL, Prince2 foundation certified, Cisco CCNA, VMware or similar to those listed above
- Those without a suitable qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
- Driver’s License (own transport)

**Experience**:

- A minimum of 5 years’ experience managing a similarly sized environments i.e. 300 computers, physical servers, virtual servers, switches, enterprise grade routers and firewalls
- 3 years of appropriate project experience in delivery of IT and or Integrated Systems, in both On-Prem and Cloud hosted environments, in a medium size organisation
- A minimum of 3 years’ experience in administering a Microsoft 365 Enterprise and Cloud hosted environments
- A minimum of 3 years’ experience in administering Microsoft Exchange Server 2013 or later
- Deep understanding of server & desktop hardware/operating systems, networks, firewalls, security and load balancers, telecoms, etc.
- Experience of working with 3rd party service providers

**Skills & Knowledge**:

- A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
- Proactive team player
- A very strong customer orientated approach with a delivery bias
- Ability to prioritise and allocate resource/effort appropriately
- In-depth knowledge of Microsoft 365 Enterprise environment, Microsoft Windows Server, Active Directory (Design, Security and Administration), Messaging (MS Exchange, Archiving, Mimecast)
- In depth knowledge of Networking technologies and concepts.
- Excellent understanding of VMWare.
- Excellent understanding of IT security and Data protection, Cloud and mobile technology, PowerShell scripting
- Strong interpersonal skills, able to communicate across a broad spectrum of users

**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.