Ict Systems Administrator

**Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure.

**Reporting to the**: Head of ICT

**Key responsibilities will include but are not limited to**:
**1. To ensure ICT Systems Availability**
- Ensure all LAN and WAN services are operational and functioning correctly on all levels i.e. core - routing - firewall - switching/edge - wireless - internet service provider links
- Events gateway/s functional and distributing bandwidth to events
- Ensure all wireless services and infrastructure are operational and functioning correctly
- Responsible for overall systems and infrastructure availability, security, and development of resilient infrastructure to mitigate service interruptions and failures
- Provides administration and support, of both On
- Premises and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi-Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
- Provides VMware virtualised environment administration and support
- Responsible for resolving escalations identified through day-to-day system administration, including management of internal network, VPN,
- Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
- Monitors business critical processes and systems
- Ensure all telephony services are operational and functioning correctly
- Ensure the availability of support infrastructure for integrated systems
- Ensure all planned and unplanned maintenance takes place
- Monitor the network and systems availability, addressing any issues encountered to ensure service availability
- Provide support as and when required to clients, staff and delegates
- Diagnose and repair faults ensuring timely response and availability of services
- Install or deploy solutions to difficult or complex faults encountered
- Mentor staff and disseminate technical skills supporting the succession planning strategy
- Provide end user support finding solutions to complex and or challenging faults or failures
- Compilation and submission of reports as required
- Ensure disaster recovery onsite and offsite replication is operational
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner

**2. Project Management**
- Project coordination/management
- Compile specifications and requirements
- Works with End-Users and Clients to develop solutions to meet service requirements
- Engage in delivery of related projects
- Ensures projects are given sufficient focus ensuring system availability
- Project manages delivery of services to events as and when required
- Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
- Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
- Develop and lead the project programs for infrastructure improvement and at end-of-life replacement

**3. Contract and Service Provider Management**
- Ensure quality of services being delivered by service providers
- Ensure quotations received by service providers are in line with expectation and industry
- Ensure service provider costs are within the planned budget for works required
- Responsible for ensuring the oversight of contractors executing any works within the venue
- Test works performed or services delivered by third parties to ensure systems availability
- Oversee support contracts for other integrated systems required by the business

**4. ICT Governance**
- Ensure compliance with ICT governance controls, providing specialist support where necessary
- Participates in the disaster recovery testing process
- Addresses technical faults pertaining to any systems which support the control framework for example, anti-virus, windows updates, backups, restores, change controls
- Ensure that systems are adequately documented, and disaster recovery documentation is available
- Provides ITIL Service disciplines, covering Incident, Problem and Change Management

**5. Administration**
- Ensure an up-to-date network and system diagrams are available at all times
- Responsible for the specification, installations, configurations, support and documentation of new and existing services, systems, servers and network infrastructure
- Source quotations and comparative quotations
- Place orders for services as required

**Minimum qualifications**:

- Matric Certificate or equivalent
- Driver’s License (own transport)
- Degree/Diploma in IT or related (NQF Level 6) would be advantageous
- IT Certifications i.e. Microsoft Server (2016 and/or 2019/20