Junior Payments Agent

1 day ago

Cape Town, South Africa LulaBet Full time

**Company Description**
We are a leading I-gaming and Sportsbook operator based in Cape Town, dedicated to providing a top-tier, world-class betting experience. Our commitment to innovation, customer service, and quality has made us a go-to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate Junior Payments Agent to join our dynamic, fast-paced team. If you thrive in an environment where creativity meets strategy and want to play a key role in our success story, this opportunity could be a perfect fit.
**Job Description** Responsibilities**:

- ** Processing Payments**: Processing client payments following internal procedures, ensuring both accuracy and timeliness.
- ** Reviewing and Verifying Documents**: Ensuring the accuracy and authenticity of documents such as identity documents, bank account verification and other relevant paperwork
- ** Reconciliation**: Reconcile accounts and ensure all transactions are accurately recorded.
- ** Customer Support**: Assisting players with payment-related queries and resolving any issues that arise during transactions
- ** Risk Management**: Identifying and mitigating potential fraudulent activities, ensuring the security of financial transactions
- ** Record Keeping**: Maintaining detailed records of all transactions and ensuring data integrity
- ** Collaboration**: Working closely with other departments, such as customer service and Riks and Trading, to ensure seamless operations
- ** Compliance**: Ensure compliance with applicable laws and regulations.
- ** Monitoring**: Monitor transactions for fraud and security purposes.
- ** Reporting**: Generate and analyse payment processing reports to identify trends and areas for improvement.
- ** Ad Hoc**: As may be required by the business

**Qualifications** Skills and Qualifications**:

- Highly detail-oriented to ensure accuracy in processing payments.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in using payment processing systems and software.
- Ability to troubleshoot and resolve payment issues efficiently.
- Previous experience in financial transactions, banking, or a related field is preferred.
- Excellent analytical, problem-solving skills
- Demonstrated ability to meet goals and deadlines

**Additional Information**
Why Join Us?
- Competitive Packages: We offer a comprehensive benefits package, competitive salary, and opportunities for career advancement within a fast-growing industry.
- Collaborative Work Environment: You’ll join a diverse team of professionals who are passionate about innovation and customer engagement.
- Career Growth: Develop your skills in I-gaming marketing, gain technical expertise, and be part of an exciting, rapidly evolving industry.
- Challenging and Rewarding Work: Every day brings new challenges and opportunities to make a meaningful impact in a forward-thinking company.

Please note that this position requires shift work, including weekends and public holidays.

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