Online Commerce Coordinator

7 days ago


Blackheath, South Africa Ackermans Full time

The Online Commerce Coordinator will be responsible for the revenue reconciliation process, initiating the returns and refunds process as well as basic reporting relating to the online store.

We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

**ROLE RESPONSIBILITIES**:
**Reconciliations & Journals**

**a)**Revenue reconciliations**
- Perform daily reconciliation of all online transactions.
- Follow up on all exceptions with banks and other relevant service providers.
- Investigate and resolve any discrepancies and/or exceptions.

**b) Monthly reconciliations**
- Preparing of monthly bank reconciliations
- Query, resolve and journalise reconciling items
- Communication of reconciling items across teams
- Balancing online “stores” bank statements to General Ledger for bank accounts
- Match of correction journals against reconciling items
- Compile bank account summary reporting
- Compare the daily bank statement movement to the General Ledger account movement
- Posting of journals
- Monitor and reconcile wallet balances monthly.

**Chargeback, refunds / returns**

**a)**Refund to customer on failed transactions and/or other payments**
- Monitor the Google Cloud Alerting Messages Daily and action refund requests
- Checking on chargebacks
- Ensure entries are valid
- Process valid chargebacks only
- Ensure funds is received before a reversal is done
- Confirms & collates documentation for release of refund
- Allocate refunds (journalise)
- Refer all refunds for approval
- Communicate with relevant parties where needed

**b)** Liaise with Inventory team regarding stock returned and adjustments required

**c)** Liaise with the Treasury team on refunds to customer on failed/returned items/orders

**Administration & reporting**

**a) Online Commerce** administration**
- Check online orders
- Track payments for online purchases
- Extract settlement reports
- Ensure all payments reflect in our banking accounts
- Tracking of payments (successful, failed, etc.). Understand end-to-end cycle of the sale
- Checking that online portal agrees to bank statement
- Ensure that payment matching is done
- Following up on missed settlements
- Communication with Online Commerce system support team, where necessary
- Querying any errors on reports
- Liaise and assist the Order Fulfilment team with any finance queries relating to the online store
- Assist with queries
- Do Stock adjustments for non-collect orders

**b) Online commerce reporting**
- Report on customer conversion rates based on source data from the Peach payment gateway
- Analyse monthly transport costs and prepare monthly accruals

**EXPERIENCE REQUIRED**:
**Essential**:

- At least 3 years’ experience in financial administration, including reconciliations
- Experience working across a number of different business units

**Preferred**:

- Experience in working within the retail corporate environment

**QUALIFICATIONS REQUIRED**:
**Essential**:

- A National Diploma in Finance / Accounting or related field

**Preferred**:

- A Bachelors Degree in Finance / Accounting or related field

**JOB RELATED KNOWLEDGE AND SKILLS REQUIRED**

**KNOWLEDGE required**:

- Strong administration knowledge and ability
- Strong financial systems knowledge

**SKILLS required**:

- The ability to investigate exceptions, anomalies and discrepancies
- Excellent communication both written and verbal
- The ability to work independently
- Critical thinking and the ability to problem solve independently



  • Blackheath, South Africa Ackermans Full time

    We've got an exciting, brand new opportunity at Ackermans as **Finance Coordinator: Online Commerce.** Part of the Retail Accounting team, this role will report to the Accountant: Reporting Analyst and be responsible for the revenue reconciliation process, initiating the returns and refunds process as well as basic reporting relating to our online...


  • Blackheath, South Africa Ackermans Full time

    A position has become available in our **Online Commerce Team**, for a Merchandiser. You will be responsible for the **presentation **and promotion of merchandise products, through **strategically **managing the **online product assortment **and ensuring that the products are showcased in an appealing manner for the Ackermans...

  • Planning Analyst

    2 weeks ago


    Blackheath, South Africa Ackermans Full time

    If you are an analytical thinker with a passion for e-commerce and inventory planning, we would love to have you join our online team. We are seeking a dynamic and detail-oriented **Planning Analyst - Online Commerce** to optimize sales by ensuring the right products are stocked in the right quantity, at the right time, and in line with the principles of...


  • Blackheath, South Africa Ackermans Full time

    Are you passionate about driving **exceptional customer experiences** both in-store and online? Do you thrive in a **fast-paced environment** where every day brings a new challenge? Join our team as a **Fulfilment Manager**, where you will play a key role in ensuring flawless execution across our **retail and e-commerce** platforms! If you have a passion...


  • Blackheath, South Africa Ackermans Full time

    A position has become available in our **Online Commerce Team**, for a Coordinator. You will be responsible for coordinating the sample management between the Merchandise teams and the Studio to ensure all samples are handed over as per the studio’s Critical Path timelines and returned to the teams in full. You will also be responsible for enriching the...


  • Blackheath, South Africa Ackermans Full time

    We're on the lookout for a Cellular Buying Coordinator to provide effective and accurate administrative and general assistance to the Cellular Account Managers/s in their respective key responsibility areas to achieve the SBU’s sales and profit objectives. **Key Responsibilities**: **1. Buying Process Administration** - Build and manage the product...


  • Blackheath, South Africa RELOCATION ONLINE Full time

    **Key Responsibilities**: - General office administration and support - Managing correspondence, filing, and record-keeping - Assisting with client inquiries and document processing - Scheduling appointments and coordinating meetings - Ensuring smooth day-to-day office operations **Requirements**: - Strong administrative and organizational skills -...


  • Blackheath, South Africa Ackermans Full time

    **JOB PURPOSE**: The Manager: Digital will be responsible for managing the **owned digital platforms** of the business as well as the **digital marketing strategy** for all the **products**and **services**of the business. Formulating the strategy for promotional and positional marketing on all digital channels and platforms collaborating with partners on...

  • Brand Manager

    2 days ago


    Blackheath, South Africa LK's Full time

    **BRAND MANAGER - AVAILABLE VACANCY** **Introduction**: - Would you like to Join a team of entrepreneurial collaborators? - Are you interested in working on multiple brands and manage your own team? If you are a people’s person who love the rewarding challenge of building brands in an entrepreneurial environment where you can make a difference, we would...

  • Shipping Manager

    1 week ago


    Blackheath, South Africa Exceed Human Resource Consultants Full time

    **Reference**:9756 MLR **Consultant**:Michelle le Roux -  Shipping and Financial - Coordinate Import Operations: Liaise with international suppliers and vendors to facilitate the timely shipment of goods. - Manage Logistics and Transportation: Optimize transportation methods and routes to ensure efficient and cost-effective import processes. - Ensure...