Communication Specialist

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To develop and implement employee engagement communication plans, campaigns and initiatives that support business objectives.

**Requirements**:
**Qualification**:

- Valid Matric
- Degree in Communication, and or equivalent relevant qualification

**Knowledge**:

- Digital and technological communication platforms
- Communication strategies, principles and best practice
- Knowledge of communication design, development and implementation processes
- Project management concepts, principles and best practice

**Experience**:

- 3 - 5 years experience in internal communications as a Communication Specialist (essential)
- Hands on experience in copywriting, proof reading and editing (essential)
- Experience in project management (essential)

**Duties & Responsibilities**

**Internal Process**:

- Contribute to the development of the communication strategy, initiatives and calendar, and effectively coordinate communication campaigns and projects.
- Liaise with relevant stakeholders and obtain communication campaign or initiative requirements and translate them into a communication plan.
- Implement communication campaigns and initiatives in consultation with key stakeholders and aligned to their requirements.
- Design, produce and implement effective marketing communication projects for relevant audiences.
- Assist with the coordination and delivery of events and activations as and when required.
- Ensure the implementation of communication projects according to project plan and communication elements.
- Identify the most appropriate technologies for communication and collaborate with various stakeholders for the effective implementation of initiatives.
- Support business initiatives and projects in terms of branding, communication and marketing.
- Conduct post campaign evaluations to determine the effectiveness of projects and deliver the results report to internal stakeholders.
- Act as a trusted advisor to stakeholders by conceptualising and providing direction on design and implement of key projects and initiatives.
- Brief the creative team on requirements for projects and ensure they deliver according to set agreements.
- Measure success of projects and provide feedback and insights to develop improvements for future projects.
- Understand and provide insight into digital and social media communication behaviour of external stakeholders.
- Keep abreast of new communication trend practices and new ways of engaging and attracting customers.

**Client**:

- Provide authoritative, expertise and advice to clients, internal and external stakeholders.
- Establish a relationship with suppliers or contractors and be able to effectively communication with them on requirements, as and when required.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements made with internal, external stakeholders and clients.
- Make recommendations to improvement client service within area of responsibility.
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

**People**:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**Finance**:

- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Developing Expertise
- Embracing Change
- Producing Output
- Articulating Information
- Meeting Timescales
- Taking Action
- Showing Composure
- Managing Tasks