Internal Communications Specialist

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Develop and implement the internal communications that promotes effective communication across the organisation, enhances employee engagement, foster positive organisational culture.

**Requirements**:

- Degree in journalism/ communication or equivalent
- 3 - 5 years working experience as a business writer
- 2 years’ Experience in employer branding, human resources or internal communications
- 2 years of digital communications/social media/events planning experience
- Understand corporate communication practices
- Copywriting and proofing proficiency

**Skills**:

- Operational excellence
- Networking and relationship building
- Excellent communication, writing, editing and presentation skills
- Project management, ability to manage multiple projects and meet deadlines
- Strong collaboration and interpersonal skills
- Regulatory awareness (TCF, FAIS, POPIA, etc.)

**Duties & Responsibilities**
- Develop and deliver on internal communication content:

- Collaborate with, determine and prepare an integrated internal media strategy to provide content and messages to be delivered via each media channel
- Create engaging content for campaigns, programmes, initiatives that resonate with employees, encourage feedback, promotes the positive workplace culture to provide internal social media presence and interaction
- Construct and coordinate the start to end development and delivery of the communications and internal media campaigns that sustain programme and campaign rollout
- Use a variety of tools to reach diverse audience within the organisation effectively
- Bring to life brand chapters internally to increase employee engagement and ambassadorship
- Initiate and coordinate a monthly communications forum to facilitate discussion of editorial content for internal consumption
- Plan, design, write and edit internal communications and quality check for consistency in communication messaging
- Advise on and maximise internal communications opportunities
- Facilitate two way communication between leadership and employees to foster a sense of belonging and involvement
- Analyse all communication activities and constantly evaluate and report on the effectiveness of the media channels
- Monitor and track engagement responses, proactively coordinate editorial calendars, analyse and measure results
- Utilise analytics and feedback mechanism to access the impact of internal communication initiatives
- Keep abreast with trends in effective internal communication and the creation of communities
- Collaborate with internal and external stakeholders to ensure the effective conceptualisation, design and development of all internal communication campaigns
- Monitor and administer the delivery of products within budget and agreed timelines
- Coordinate and support the activities related to the established companywide innovation programme

Enable Client Centricity within area of expertise:

- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self management and teamwork:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development

Contribute to financial controls:

- Contribute to the financial planning process within area
- Coordinate the invoice and payment process
- Identify opportunities to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forums

Personal Mastery and Leadership:

- Pursue personal and professional development opportunities such as workshops courses and certification relevant to marketing
- Approach obstacles with a solution oriented mindse