Client Service Manager

2 weeks ago


Tokai, South Africa Offernet Full time

Offernet is looking to hire a dynamic, ambitious and results-orientated Client Service Manager on a full-time basis who will be based in our Cape Town Office in the prestigious Steenberg Office Park, Tokai. If you live and breathe exceptional client experience, are proactive, digitally fluent, highly organised and thrive in a fast-paced environment where every detail matters - we want to meet you.
As the primary link between Offernet and our clients, you will ensure clarity, consistency and accountability from onboarding to delivery. You’ll work closely with advisory, media, creative and data teams to ensure that our clients receive measurable value and a world-class experience.
**What you’ll do**:
Serve as the single point of contact for key clients
Build and maintain strong client relationships
Coordinate campaigns and workflows across internal teams
Manage RFIs, briefs and project setup in Zoho CRM
Oversee client onboarding, documentation and access permissions
Ensure accurate, timely, first-time-right delivery of all outputs
Schedule, facilitate and lead client check-ins, status calls and performance reviews
Write and share detailed contact reports following all client meetings
Maintain tone consistency in all communications, aligning with Offernet’s Brand Language Guide
Proactively escalate potential issues to the CRO or Advisory Lead early.
Prepare and present weekly and monthly performance reports
Run client health tracking and identify upsell opportunities
Support external sales partners to maintain Offernet-level service standards

**REQUIREMENTS**:
**You’ll excel in this role if you are**:
A proactive communicator who stays ahead of client needs
Exceptionally organised and process-driven
Comfortable handing multiple accounts and deadlines
Skilled at translating client requirements into actionable briefs
Digitally Savvy with analytics and campaign workflow tools
Empathetic, solutions-focused and commercially minded.
**Qualities that are important to us are**:
Honesty Clear communicator
Proactive Solution focused mindset
Professionally accountable
Follow strict processes and procedures at all times
Punctuality
Continuously self-developing
Be able to work under pressure and meet deadlines consistently
Be able to work in a team, but be a self-starter



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