Service Manager

**General information**:
**Join our CFAO MOBILITY Division **

**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a **Service Manager M/F **based **:South Africa**

**Purpose of Position**:
**To effectively control the work activities, labour sales of the service department at the above dealership, to obtain high quality workmanship, maximum customer satisfaction and optimum departmental profitability.**

***Minimum Requirements**:
**To qualify for an opportunity the following is essential**:

- ** Grade12 / Equivalent**:

- ** Clean criminal record**:

- ** Excellent Technical, Admin skills**:

- ** Customer Relations knowledge**:

- ** Experience in the Motor Industry.**:

- ** Qualified Master Service Advisor.**

**Profil Request**:
**Duties will include**
- ** To achieve budgeted figures. Effective management of cash outstanding**:

- ** Supervise service centre personnel**:

- ** Satisfy, meet and exceed customer needs by maintaining efficient and speedy repairs and service**:

- ** Ensure maximum efficiency with regards to hours worked versus hours sold**:

- ** To ensure maximum labour sales with regards to hours worked**:

- ** Effective managing and monitoring of carry overs**:

- ** Satisfactory CE levels are achieved**:

- ** Attend to and satisfactorily resolve customer queries in the required time**:

- ** Contact existing and potential customers to obtain additional business**:

- ** Assist fleet owners with technical advice**:

- ** Analyze sales reports and trade summaries according to budget and take corrective action where necessary**:

- ** Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing**:

- ** Maintain morale of staff and counsel where necessary**:

- ** Maintain discipline amongst workshop staff**:

- ** Maintain a safe and clean working environment according to factory standards. Abide by OHS rules.**:

- ** Maintain factory standards in special tool store.**:

- ** Liaise with key staff to ensure that deadlines are adhered to**:

- ** Ensure that all work is carried out according to the franchise standards**:

- ** Ensure that all costing and claims are correct and timeous**:

- ** Ensure effective control procedures are applied to all vehicles booked in**:

- ** Ensure that no vehicle leaves the workshop without payment**:

- ** Maintain a high standard of housekeeping**:

- ** Ensure the tools and equipment are kept in good working order**:

- ** Analyze come-backs, discuss with the productive staff responsible and institute/introduce effective remedial action**:

- ** Liaise with parts department regarding outstanding parts on order**:

- ** Ensure that the responsible person contact the customers with regards to parts that was ordered and arrived**:

- ** Ensure that warranty claim parts are returned to warranty store**:

- ** Minimize unproductive time**:

- ** Control issuing of consumable materials**:

- ** Maintain and update technical knowledge and skills**:

- ** Ensure timeous oil dips with reports**:

- ** Ensure that all the required Manufacturer’s reporting is done timeously**:

- ** Carry out additional duties from time to time at the discretion of management**:

- ** Adhere to all CSDP Programs**:

- ** Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets**:

- ** Any ad hoc admin/ other responsibilities as and when required.