Client Service Manager

1 week ago

Tokai Western Cape, South Africa 68fb1997-39f5-47f9-84e8-0d4858611d73 Full time R250 000 - R500 000 per year

Offernet is looking to hire a dynamic, ambitious and results-orientated Client Service Manager on a full-time basis who will be based in our Cape Town Office in the prestigious Steenberg Office Park, Tokai. If you live and breathe exceptional client experience, are proactive, digitally fluent, highly organised and thrive in a fast-paced environment where every detail matters - we want to meet you.

As the primary link between Offernet and our clients, you will ensure clarity, consistency and accountability from onboarding to delivery. You'll work closely with advisory, media, creative and data teams to ensure that our clients receive measurable value and a world-class experience.

What you'll do:

Serve as the single point of contact for key clients

Build and maintain strong client relationships

Coordinate campaigns and workflows across internal teams

Manage RFIs, briefs and project setup in Zoho CRM

Oversee client onboarding, documentation and access permissions

Ensure accurate, timely, first-time-right delivery of all outputs

Schedule, facilitate and lead client check-ins, status calls and performance reviews

Write and share detailed contact reports following all client meetings

Maintain tone consistency in all communications, aligning with Offernet's Brand Language Guide

Proactively escalate potential issues to the CRO or Advisory Lead early.

Prepare and present weekly and monthly performance reports

Run client health tracking and identify upsell opportunities

Support external sales partners to maintain Offernet-level service standards

REQUIREMENTS

You'll excel in this role if you are:

A proactive communicator who stays ahead of client needs

Exceptionally organised and process-driven

Comfortable handing multiple accounts and deadlines

Skilled at translating client requirements into actionable briefs

Digitally Savvy with analytics and campaign workflow tools

Empathetic, solutions-focused and commercially minded.

Qualities that are important to us are:

Honesty Clear communicator

Proactive Solution focused mindset

Professionally accountable

Follow strict processes and procedures at all times

Punctuality

Continuously self-developing

Be able to work under pressure and meet deadlines consistently

Be able to work in a team, but be a self-starter

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