Local Market Sales and Service Manager

2 weeks ago

Sandton, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To achieve sales and service targets for the branch while maintaining customer engagement and customer experience standards and quality.

**experience and qualifications**:

- Minimum Qualification - Relevant Degree
- Preferred Qualification - Relevant Post Graduate
- Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally as a Sales and Service Team Leader
- Additional Knowledge - Previous Sales and Service Team Leader experience in the Financial Industry
- **additional requirements**:
**responsibilities**:

- Identify and utilise opportunities for revenue growth to deliver on sales targets
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Ensure customer retention and loyalty to retain our customers and improve sales and service quality
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances
- Deliver exceptional and high quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Provide appropriate banking solutions across the business to prospective clients
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

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