Retail Customer Care Executive

5 days ago

Port Elizabeth, South Africa M-KOPA Full time

Imagine being the backbone of a cutting-edge company, where your expertise in **inventory management** and **customer service** directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic **Retail Customer Care Executive** to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you

As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our **retail operations**, reporting directly to the **Retail Team Leader**. Your primary responsibility will be to **manage stock distribution** and provide exceptional support to both our customers and sales team. Each day starts with the meticulous task of **receiving, issuing, and maintaining stock records**, ensuring accurate tracking of stock levels. Your attention to detail and efficiency will keep our operations running smoothly. Handling **phone swaps and returns**, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.

By assisting the sales team in **acquiring and upgrading sales**, your support will be instrumental in hitting targets and achieving company goals. You will be the friendly face of M-KOPA, logging **customer issues and inquiries**, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued. Your role in following up on **phone servicing and repairs** will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience. Additionally, you will ensure that all **marketing materials and posters** at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.

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