German-Speaking IT Support

2 days ago

Cape Town, Western Cape, South Africa Morae Full time

This is an exciting opportunity to join
Morae
, a leading global provider of legal and compliance solutions, as a
German-speaking IT Support Consultant
.

You'll be part of a
global technical team
, delivering exceptional support to international clients using cutting-edge legal tech platforms like the
iManage suite
. Full training will be provided, you bring the enthusiasm and language skills, and we'll provide the tools to grow.

TITLE: German-Speaking IT Support

LEVEL:
Associate

JOB TYPE:
Full Time

About the Role:

You will be the first point of contact for our clients, helping to resolve issues via calls, emails, and our support portal. You'll work closely with experienced professionals and gain hands-on exposure to a wide range of technical environments.

This role is ideal for someone who is eager to learn, highly customer-focused, and excited to build a career in IT support within a global, fast-paced environment.

Preferred Requirements:

  • Fluent in German
    (native) and
    professional-level English
  • Bachelor's degree in IT, Computer Science, or related field
    (or relevant technical coursework)
  • Some knowledge of:
  • Microsoft Windows, Office, or Document Management Systems
  • SQL (MSQL or TSQL) is a plus, but not required
  • Excellent verbal and written communication skills
  • Ability to manage tasks and priorities effectively
  • Self-motivated with a strong desire to learn and grow
  • Willingness to work occasional weekends or shift rotations

Key Responsibilities:

  • Provide technical support for the
    iManage suite
    (Work, Share, Govern, Insight, Cloud)
  • Troubleshoot and resolve client issues, escalating as needed
  • Ensure service levels (SLAs) are met
  • Build strong client relationships and ensure high satisfaction
  • Deliver end-user training on iManage products (training provided)
  • Contribute to continuous improvement by sharing feedback and ideas

Why Join Morae?

At Morae, we believe in empowering our people. We offer:

  • Global exposure in a dynamic industry
  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A chance to grow your career in legal tech

Please note that only shortlisted candidates will be contacted. If you do not hear from us within 5 days, please accept that your application was unsuccessful.

Please note that Morae Global Corporation does not engage the services of recruitment agencies, as we are supported by a highly skilled internal global talent team.

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