Corporate Health Manager

**Business Unit**:Discovery Health- **Function**:Client Service- **Date**:17 Oct 2025**Corporate Health Manager - Secondment**
- **Key Purpose**
- Be the face of Discovery Health through building and maintaining strategic relationships with Corporate clients, intermediaries and franchises through retention and excellent service delivery and growth of the Discovery Health products.
- **Key Outputs**
- Areas of responsibility may include but not limited to:

- Aligning/integrating Discovery service offering along with clients’ business strategy by:

- Understanding corporate clients and intermediaries strategic objectives
- Providing ongoing support and information to their key clients
- Identifying opportunities and providing a value added service
- Recognizing and managing potential risk
- Setting annual initiatives
- Competitive benchmarking
- Needs analysis
- Implementing and managing effective initiatives
- Market and manage ‘value’ proposition by:

- Managing and retaining portfolio
- Relationship building
- Regular meetings with client
- Liaising with dedicated broker
- Extensive networking
- Improving process efficiencies, TAT and communications between clients and Discovery
- Recognizing and managing risk and potential threats, providing solutions
- In-depth understanding of clients’ industry, trends and environment
- Understanding the impact of the industry changes etc to their clients
- Account to continue growing
- Ensuring smooth billing process
- Identifying areas for improvement
- Training employers and members through presentations, one on one sessions
Analysis:

- Reporting, trending and providing recommendations through appropriate channels
- Analyzing customer data base - identifying potential risk, trends and opportunities
- Implementing company survey - interpreting findings and making recommendations
- Providing Monthly and quarterly client reports
- Monitoring and analyzing performance of each corporate account
Client retention through the delivery of identified key outputs
- **Personal skills and attributes**
- Pace and Variety of Activities
- A very quick pace
- Will be a changing environment, tasks may change very quickly. Job duties will be within current organizational structure
- Focus
- Detailed oriented
- Multiple task management daily
- Tasks must be completed quickly and correctly
- More of a people orientation rather than an analytical or technical orientation
- Decision-Making
- Decisions made only within authorized boundaries, with assistance from management
- Will want to have information from others, but decisions will be made independently
- Think creatively, within role boundaries
- Communication and Collaboration
- Will clearly communicate the structure of tasks to be completed, including their completion
- Communication needs to be warm, affable, and friendly and empathetic
- May be integral in conflict resolution in the organization
- Presentation Skills
- Delegation and Leadership Style
- Will delegate, and will carefully follow-up in a friendly and helpful manner
- Be sensitive to all parties in confrontational interactions
- Will be friendly and warm towards others
- Confident and assertive
- Resilient and high energy
- Independent worker
- Ability to negotiate
- Sound judgment
- Presentation skills
- Solution focused
- Build and maintain relationships
- Ability to sell-a ‘value’ proposition, influence and persuasion
- Excellent verbal and written communication skills
- Analytical skills
** Qualifications & Experience**
- Essential:

- Knowledge of legislation, industry and Discovery Products
- Fully computer literate
- Matric
- Valid code 08 driver’s license and reliable vehicle
Advantageous:

- Client servicing / Key Account Management experience
- Relevant Business Diploma/Degree
- At least 12 months experience in Discovery Servicing
- Bilingual
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.