Team Leader

**Business Unit**:Discovery Health

**Function**:Clinical

**Date**:31 Jan 2025

**Team Leader - Health Coaches**
- About Discovery
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
- About Discovery HealthCare Services (DHCS)

DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCS are:

- Executive Wellness
- Corporate Wellness
- Health Coaches
- Southern Rx Pharmacy and Discovery Medical Suppliers
- Home Care
- Corporate Clinics

Through its teams, DHCS aims to:

- Provide quality care by bridging the gaps in the current market with high quality services
- Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
- Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
- Brand differentiation by providing members with innovative services that leverage the latest health technology
- Key purpose
- To effectively lead, manage and motivate a multidisciplinary team of health coaches to ensure all objectives of various coaching programmes are achieved. To ensure adherence to agreed IQS targets and objectives
- Key Outputs
- The successful applicant will be responsible for but not limited to the following job functions:

- Co - Manage a multidisciplinary team of Health Coaches.
- Be responsible for developing training material and programmes for new and existing coaching programmes that aligns to best industry practices.
- Be responsible for onboarding and accrediting new health coaches
- Handle the administrative functions required, including completing data & performance audits
- Identify quality issues and take corrective steps by actioning quality trends
- Be responsible for resolving escalated queries and calls
- Build relationships with internal clients to achieve objectives
- Build relationships with internal partners to achieve objectives
- Be able to multitask and meet allocated deadlines daily
- Drive results and solutions through the team
- Display innovation and creative thinking in optimising the performance of coaching programmes and individual health coaches.
- Engage others in decision making, encourage consultation and be responsible for effective decision making
- Be a champion in supporting latest health coaching industry trends and best operational practices
- Complete ad hoc projects dependant on strategic needs of the business
- Clean data to send out Health Coaching Whatsapp invitations via Clickatell to relevant members
- Demonstrate an understanding of IQS and compliancy in ensuring IQS objectives
- Competencies
- Action Orientated: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
- Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
- Managing & Measuring work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
- Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
- Comfortable with handling data: Shows confidence when working