Ict Field Service Representative
2 weeks ago
Technical Skills
- Networking fundamentals: LAN/WAN setup, IP addressing, routers, switches
- System diagnostics and repair: must have experience in ICT field services including network cable installations. (e.g. IT networks, VoIP & related equipment, IP based alarm and CCTV system)
- Customer Service - must be experienced to be able to handle clients face to face
- Ability to Work Under Pressure
- Attention to Detail
- Team Player - should fit in with the rest of the team
- Safety Awareness - need to comply with H&S standards
- Knowledge on IP PBX’s and VoIP would be an advantage
- MikroTik certification would be an advantage
- Proficiency with Tools - Comfortable in using hand tools
- Ability to work in cramped and/or high-altitude spaces
Analytical & Problem-Solving Skills
- Troubleshooting: Diagnosing issues quickly and accurately
- Critical thinking: Evaluating problems and proposing effective solutions
- Data collection and analysis: For system performance and issue tracking
Communication & Interpersonal Skills
- Customer service: Supporting users with patience and clarity
- Training and support: Explaining technical concepts to non-technical users
- Team collaboration: Working with other technicians and departments
Organizational & Documentation Skills
- Record-keeping: Documenting repairs, configurations, and updates
- Inventory management: Tracking hardware and software assets
- Strategic planning: Anticipating future tech needs and upgrades
Qualifications & Certifications
- Gr12 or equivalent
- CompTia A+ / N+ would be an advantage
- Must have a Valid Driver’s License
- Experience with fiber optic cables and fusion splicing.
- Knowledge of industry standards and best practices.
- Experience with fiber optic cables and fusion splicing.
Pay: R14 000,00 - R20 000,00 per month
Work Location: In person
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