Customer Service Representative

2 weeks ago

Centurion, South Africa Acumen Resources Development (Pty) Ltd Full time

Permanent

Position: Customer Service Representative

Company Overview:
Main Steet Digital is a leading digital marketing agency based in Centurion, GP, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is made up of talented and driven individuals who are passionate about helping our clients achieve their marketing goals.

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for all customer inquiries and will work closely with our sales and marketing teams to ensure a seamless customer experience.

Key Responsibilities:

- Respond to customer inquiries and provide information about our products and services
- Handle and resolve customer complaints in a timely and professional manner
- Maintain accurate and up-to-date customer records
- Collaborate with sales and marketing teams to identify and implement strategies for improving customer satisfaction
- Proactively reach out to customers to ensure their needs are being met and identify opportunities for upselling or cross-selling
- Stay up-to-date on industry trends and best practices to provide knowledgeable and effective support to customers
- Participate in team meetings and training sessions to continuously improve customer service skills and knowledge

**Requirements**:

- High school diploma or equivalent, Bachelor's degree preferred
- 1-2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of digital marketing and advertising is a plus

**Benefits**:

- Competitive salary
- Comprehensive health and dental insurance
- Paid time off and holidays
- Opportunities for career growth and development
- Dynamic and collaborative work environment

Pay: R10 500,00 - R11 500,00 per month

**Experience**:

- Customer service: 1 year (preferred)

  • Afrikaans Customer Service Consultant

    2 days ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    **CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: Customer Experience Ambassador **Purpose** To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow ups and maintaining excellent...

  • Hastings Customer Service Representative

    7 days ago

    Centurion, South Africa Hastings Direct Full time

    **Company Description** OUTsurance Shared Services is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding...

  • Customer Service Representative

    2 days ago

    Centurion, South Africa Schweitzer Engineering Laboratories Full time

    **As a CSR a typical day might include the following**: - Provide world-class customer care to both internal and external customers. - Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications - Communicate to customers and reps on deliverables and resolving of...

  • Customer Service Representative Agriculture

    2 weeks ago

    Centurion, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a tertiary qualification in Agriculture, Agronomy, Business, Supply Chain or related fields - Minimum 3 years experience in Customer Service, Commercial, Logistics, Administration will be required - Must be proficient in SAP - Previous experience within the agricultural industry will be ideal - Must be...

  • Customer Experience Ambassador

    1 week ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is recruiting for Night...

  • Customer Care Administrator

    2 weeks ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

  • Customer Care Administrator

    1 week ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

  • Customer Experience Ambassador: Medical

    1 week ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

  • External Sales Executive

    22 hours ago

    Centurion, South Africa Service Solutions Full time

    A national truck rental company in Centurion is seeking an external sales representative. This role requires experience in external sales, strong sales and communication skills, and a valid driver's license. The successful candidate will be responsible for generating leads, closing deals, and managing customer relationships to drive revenue. Key...

  • Sales Representative

    2 weeks ago

    Centurion, South Africa The Focus Group Full time

    Sales Representative Aluminium Doors and Windows - Centurion External Sales Experience B2B Major Retailors in Hardware Sector ROLE OVERVIEW: The Sales Representative will be responsible for, and not limited to setting goals, manage sales and grow revenue, produce monthly forecasting reports, achieve targets, and ensure budgets run smoothly. RESPONSIBILITIES:...