Stakeholder Relationship and Language Courses

**Key Responsibilities**:
**Stakeholder Engagement / Management and Sustainability of Course Offerings**
- Provide assistance to address current stakeholders’ interests, needs, and concerns.
- Build and maintain strong relationships with stakeholders across various faculties, schools, corporate, and public sector.
- Represent Wits Plus in corporate and public sector client meetings and SETA inquiries and assume responsibility for managing client expectations and negotiating project deliverables and timelines.
- Formulate proposals, costings, and project plans for corporate and government projects, including managing the collation and submission of all related documents throughout the project.
- Assist in various business development activities to drive growth and expansion.
- Work with the Wits Plus team to ensure that projects are managed and supervised and manage the preparation and dissemination of progress reports to clients.
- Oversee collation of data required to make informed, strategic decisions
- Review industry trends related to market needs, resources, and development.
- Examine data related to possible new course offerings and conduct detailed competitor analyses to establish feasibility/need/gap for potential new offerings.
- Support all units in Wits Plus as requested by the line manager, ensuring cross-functional collaboration.

**Course Design, Resources, and use of Materials**
- Manage the development of course material to industry standards and changes and/or align course material to unit standards or frameworks where available.
- Monitor the clarity and relevancy of course objectives and syllabus, considering developments in teaching practice and student feedback.
- Identify and recommend appropriate teaching staff, participate in selected components of the induction/training of such staff.
- Select, review, and circulate appropriate teaching materials.
- Identify, select, and facilitate access to a range of high-quality supplementary resources for staff and students.
- Design/provide/advise facilitators (depending on the course) on an effective framework for student’s needs analysis and continuous assessment in line with Wits university requirements.
- Implement the M&E framework and teacher induction in line with Wits University and Wits Plus frameworks and resources.
- Maintain and expand a suitable resource bank that is accessible to all teaching staff.
- Identify arising needs in courses and materials used and ensure all required admin for approval of new courses is done.

**Quality Assurance**
- Monitor the performance of all facilitators and materials used in the various courses, assessment processes, and communication, including reviews of student feedback in accordance with the University’s M&E Framework for Short Courses.
- Monitor, evaluate, and report on delivery of course offerings as and where required in accordance with the University’s M&E Framework for Short Courses.
- Oversee/delegate/monitor (depending on course) effective and appropriate moderation of assessments during courses.
- Review student feedback and self
- reporting mechanisms and recommend improvement of course delivery and learning process.

**Communication**
- Responsible for the development of positive working relationships with internal and external service providers, customers and students built on trust, ethical conduct, quality and integrity.
- Develop communication strategies that promote transparency and keep stakeholders informed of progress, and developments.

**Key Competencies (Skills, Knowledge and Behaviour)**:
**Skills**:

- Engagement at a strategic level with demonstrated knowledge of the learning programmes and possible business opportunities.
- Must have strong managerial skills and the ability to work collaboratively with other stakeholders, including a culturally and linguistically diverse student and staff complement.
- Needs to be a fluent communicator in English with the ability to communicate effectively in person, in writing and over the telephone within a wide variety of internal and external clients and students.
- Ability to facilitate and/or participate in the development, implementation and management of workflow and information systems, policies and procedures.
- Ability to juggle multiple priorities simultaneously and take initiative.
- Accuracy and attention to detail is of utmost importance.
- Financial and accounting experience with experience of budget processes.
- High level of computer literacy, including Microsoft Office and University systems and various LMSs.

**Knowledge**:

- Awareness of the higher education sector, including basic quality assurance processes and requirements.
- Detailed knowledge and understanding of adult learning. principles and needs, including practical teaching experience.
- Thorough understanding of adult language learning trends and opportunities.
- Extensive knowledge of professional and effective business presentations and report