Relationship Officer

**Requisition Details & Talent Acquisition Contact**
- REQ 119541 - Thembi Mtshali**Career Stream**
- Relationship Management

**Job Family**
- Sales And Services

**Job Purpose**
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to Nedbank customer and sales strategy.

**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Draft and file reports by capturing data on relevant system to provide input to overall view of business information.
- Resolve issues and problems as they occur by investigating and recommending solutions.
- Use relevant resources responsibly and efficiently to communicate with clients and stakeholders.
- Identify risk upfront to avoid and minimise loss and reputation risk by screening before engaging.
- Ensure that business objectives are achieved by monitoring the process and ensuring that all parties are aligned through communication.
- Achieve targets set by the business by maintaining a portfolio and adhering to service level agreements.
- Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
- Negotiate with relevant stakeholders on behalf of the client to meet the clients requirements in a mutually beneficial way.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Liaise with all stakeholders and clients by maintaining a clear communication line to ensure that targets and business objectives are met.
- Act as trusted partner to achieve better customer service and business results by meeting service level requirements.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- Marketing or Communication Qualification or relevant NQF 4 qualification.

**Minimum Experience Level**
- 1 - 2 years of banking experience

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Nedbank culture
- Mltiple technologies knowledge
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Communication
- Collaborating
- Customer Focus
- Decision Making
- Influencing
- Innovation
- Managing Work
- **_Please contact the Nedbank Recruiting Team at
+27 860 555 566
_