Relationship Manager

What will you do?
A position has become available within Santam Marine for a Relationship Manager and will be based in the Kwazulu Natal, Durban area.

What will make you successful in this role?
Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
Reporting on performance against agreed targets
Identify and develop sales opportunities
Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
Utilise technology to manage data and the performance of the portfolio under management
Prospecting for new brokers as well as business development opportunities.
Engaging with Underwriting, Claims and Finance teams
Ensure alignment of quality standards
Ensure alignment of business processes
Ensure brokers operate within agreed mandates
Comply with corporate governance policies, procedures and standards
Serve as the primary contact point for broker staff to build and maximise the broker relationship
Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
Ensure continuous strategic and business alignment between brokers and business
Display a deeper understanding of and ability to market effectively all Marine products
Identify and drive opportunities to improve and enhance product and service offerings
Keep abreast of market conditions and trends and relevant industry regulations
Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
Participate in product development
Resolve customer and broker complaints and queries
Collaborate and work with support units to deliver required service levels
Co-ordinates and delivers new and on-going training on products, processes and systems
Participate in retention strategy
Knowledge and Skills
Matric or equivalent qualification
FAIS accreditation required
RE 5
Minimum 5 years’ Marine Insurance experience
Commercial Lines, particular to Marine Insurance
Experience in being on the road, dealing with and visiting brokers
Leadership experience is essential Knowledge and Skills Technical advice and support Assist with production target achievement Compliance Partnership and network building Personal Attributes Business insight - Contributing independently Communicates effectively - Contributing independently Action orientated - Contributing independently Plans and aligns - Contributing independently Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently About the company:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.