Telecommunications Technical Manager

1 week ago

Cape Town, South Africa Bidvest Facilities Management Full time

ROLE PURPOSE

To implement an effective maintenance system within customer facilities and ensure SLA delivery

**MAIN OUTPUTS**
- Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
- Identify maintenance risks on Client’s property and equipment towards evaluation and resolution
- Implementation of an effective HSE, Quality & Risk Management system in accordance to Client needs
- Ensure optimum utilization of available resources in various maintenance works
- Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution
- Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instruction
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
- Manage back to back SLA agreements with suppliers and contractors
- Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
- Assist in the management of technical projects and provide technical support, where applicable
- Demonstrate and instill effective adherence to processes on infrastructure maintenance
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
- Manage operations within allocated budget
- Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Responsible for training, coaching, mentoring & development of technical staff

**QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE**

**_The Applicant must meet the following requirements:_**
- National Diploma / Degree or B Tech in Engineering: Telecommunication Engineering/Computer Science/Computer Engineering / Civil /Electrical / Mechanical or related formal qualification
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 5yrs relevant engineering experience in Telecommunications maintenance engineering, CRM & Property Management
- Have a good management background in the telecommunication industry preferably in the Field Operations area.
- Telecommunications Engineering maintenance, CRM & Property Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
- OHS Act, ISO 9001 Quality Management & Risk Management Systems

**FUNDAMENTAL COMPETENCIES**
- Initiative/Proactivity
- Basic Supervisory Skills
- Customer Focus
- Teamwork & Partnering
- Deadline Driven & Highly Motivated
- Subordinates Capacity Building
- Negotiation Skills
- Relationship Building
- Stress Tolerant
- Analytical Skills
- Interactive Reasoning
- Excellent Written Communication
- Planning/Scheduling/Objective Setting
- Excellent Oral Communication

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