Technical Manager

4 days ago

Port Elizabeth Eastern Cape, South Africa Telecommunications Company Full time R400 000 - R800 000 per year

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

· Minimum Grade 12

· Experience in a Management capacity advantageous

· Basic networking experience

· Basic Microsoft office knowledge

· Yeastar, Samsung or Panasonic PABX experience

· Basic Mikrotik knowledge advantageous

  • Certified in Hikvsion Advantageous

· Must be able to build site solutions i.e. complete site survey's

· Flexible travel and office hours

· Valid Driver's license

· Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

· Management of technicians

· Scheduling of the set-up and installations

· Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.

· Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.

· Train technicians or arrange for training on new products or product updates.

· Set goals for performance deadlines in ways that comply with the company's vision.

· Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

· Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.

· Drive effective customer service and ensure quality of service is standardised across all technicians

· Create and maintain all relevant records, files and documentation required for seamless customer service

· Set up customer training after installations where necessary.

· Measure, monitor and maintain customer service and satisfaction.

Job Type: Full-time

Work Location: In person

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