Property Coordinator

5 days ago

Cape Town, South Africa VA Central Ltd Full time

Are you looking for an exciting career in property management? Are you already in property management looking to take your career to the next level?

Our client has a reputation for excellence in the Residential Lettings and Property Management sector and an opening has arisen for an Assistant to work within its Property Management team.

**The role will include the following duties: (This list is not exhaustive)**
- Assisting with the Day-to-Day maintenance of the portfolio
- Liaising with landlords, tenants, and contractors
- Assisting with arranging and monitoring works and repairs
- Preparing and reviewing quotations to present to clients
- Ensuring property files are correct and compliance is booked and arranged
- Responding to any general tenancy issues for the managed portfolio
- Assisting with compliance audit of the management portfolio
- Building one-to-one care with managed clients
- Telephone and written queries arising from Landlords and Tenants
- Assist with the move-in process ensuring documentation is correct and provided to both landlord and tenant.
- Assist with the termination process and ensure correct documentation is provided to both landlord and tenants.
- Building relationships with clients from the point of instruction, either face-to-face or on video calls
- Arranging 6 monthly inspections, reporting to the client, and following up with any remedial works from the inspection.
- Maintain customer confidentiality and be discretionary at all times
- Reporting on each issue for clarity and ensuring resolution.

**The skills required for this PM role will include**:

- Proactive mindset and able to think and execute tasks independently
- Prior experience in a sales role and comfortable upselling to clients.
- Previous experience in a call centre will be advantageous.
- Ability to learn new tasks and systems quickly
- High level of customer service skills
- Great telephone manner
- Well-presented and well-spoken
- Driven, ambitious and self-motivated

**The KPIS’s required for this role**:

- £1,000 per day in income from maintenance issues on properties the client manages,

from inspections the office carries out, upselling rent guarantee & legal protection.
- 1 review per day,
- 5 mid term inspections booked each week.

**Hardware Requirements**:

- Own computer or laptop.
- ADSL/ FIBRE internet line. Minimum 100 meg line - NOT NEGOTIABLE
- Headphones for use with a VOIP phone system.
- Anti-virus installed.
- UPS/Back-up Battery for load shedding - NOT NEGOTIABLE

**Working hours**:

- Monday to Friday (9am to 6pm) UK Time. You will be required to work every other Saturday 10 am to 4pm (UK)

**Job Types**: Full-time, Permanent

**Salary**: R18,000.00 - R20,000.00 per month

Application Question(s):

- are you able to start within a two week notice period?
- Are you a proactive or reactive personality type?

**Experience**:

- TeleSales: 1 year (required)

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